IT Generalist

Fetch Staffing Solutions is filling an IT Generalist with a client in midtown Atlanta on a 6+ month contract basis. Pay is $23-$25/hr on a W2 basis with no paid time off or benefits. You will be expected to report to the office 2-3 days per week. Apply today for consideration of this position which may be filled in the coming 4-8 weeks.

IT Generalist

In this role you will provide management information system user support on a continuing basis either by phone or site visit for the organization. You will troubleshoot end-user problems as well as analyze and design software modifications to meet users’ needs. May also develop and conduct training programs for software/hardware users.

Responsible for day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. Responsible for providing fault analysis to customers’ core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.

• Bachelor’s Degree in Computer Science or related field preferred, not required.
• Minimum of 35 years of IT technical support
• Strong knowledge and handson experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows0, switches, routers, cabling, VoIP systems, audio/visual equipment etc.
• Technical expertise should include Windows 11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise antivirus solutions, Helpdesk ticketing systems, and Azure.
• Proficiency with imaging laptop computers 20h2, 21h2,22h2, Microsoft Office, Cisco network, and other authorized desktop applications.
• Knowledge and proficiency in Mobile device management leveraging Intune, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
• Effective skills in the use of ticketing systems to track and document incidents in any ITSM Tools.
• Highly detailed and processoriented with advanced troubleshooting, incident resolution, and documentation skills.
• Strong time management and teamwork skills.
• Excellent customer service and communication skills are a must.
• Experience establishing a QA process for changes made to systems and devices.