Ecommerce Technology Manager

Are you an experienced ecommerce technology leader who can combine strategic delivery, operational excellence and people leadership? Our client is looking for an Ecommerce Technology Manager to support the continued growth of their Direct-to-Consumer business through their ecommerce platforms. This is a senior leadership role for someone who can lead large-scale ecommerce development and operations, align technology delivery with business priorities and drive continuous improvement across a complex, multi-country environment. This is an opportunity to play a key leadership role in the growth of a major D2C ecommerce platform, shaping delivery, operations and technology improvement across multiple markets. You’ll work at the intersection of business, technology, data and customer experience, leading teams and initiatives that directly support digital commerce ambitions. What you’ll do:

• Lead and develop a multi-country ecommerce technology function including engineers, developers, Scrum teams and delivery resources.
• Own end-to-end delivery and operational support for ecommerce solutions across Europe.
• Ensure services are delivered against agreed SLAs, KPIs, quality standards and operational objectives.
• Manage resource planning, budgeting, vendor performance, supplier contracts and delivery governance.
• Oversee multiple projects, enhancement initiatives and strategic programme.
• Act as a senior escalation point and trusted partner for stakeholders across subsidiaries, business teams and vendors.
• Drive continuous improvement through automation, AI adoption, process optimisation and operational efficiency.
• Prepare executive reporting and roadmap presentations that translate delivery performance, risks and opportunities into clear leadership insight.

• At least 10 years’ experience in project or programme management, with at least 5 years in ecommerce platforms such as Hybris.
• Proven experience leading large technical, delivery or digital operations teams across multi-market environments.
• Strong understanding of ecommerce operations, ticket lifecycle, SLAs, delivery metrics, governance and PMO disciplines.
• Experience using operational data to identify trends, root causes, risks and improvement opportunities.
• Strong stakeholder management skills, with the confidence to engage senior leaders, business teams, technology teams and vendors.
• Ability to translate business needs into structured analytical questions, reporting requirements and actionable recommendations.
• Conceptual understanding of AI, automation and analytics, with the ability to identify practical opportunities for smarter ways of working.
• Advanced user capability in JIRA, Confluence, Excel and PowerPoint.

If you’re a senior ecommerce technology leader ready to drive delivery excellence and digital growth, we would love to hear from you.

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