Helpdesk Administrator

NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious contract based at Wembley Stadium. This is a full time permanent position working Monday to Friday, the successful applicant must be able to work different shift patterns on a rotation, working 07:00 - 16:00 and 09:00 - 18:00. Some of the key deliverables in this role will include:

• Assist the Contract Supervisors and Contract Manager with the management of the Account / Contract.
• Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling.
• Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities.
• Track / monitor SLA’s of reactive and PPM tasks.
• Coordinate the record keeping process to ensure the upkeep and updating of document control center.
• Assist with the production and up-keep of all contractual documentation., We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met., Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-AX1 Where you’ll be working from

An experienced Administrator working to a high standard and ideally come from a customer service background. You will have the ability to problem solve, prioritise requests and you must thrive under pressure. And with the utmost regard for customer service this is a role for you. You will hold current qualifications to work as a Helpdesk Administrator including.

• Experience and knowledge of CAFM systems (Desirable, not essential, as training will be given)
• Ability to prioritise and multi-task to a high level, whilst adhering to strict deadlines
• Ability to liaise with Engineer’s and Sub Contractors and ensure standards of works are maintained
• Analytical and methodical problem-solving skills
• Must have educational qualifications in Mathematics and English Language
• IT literate in all Microsoft packages especially Word and Excel -

We’re always evolving our benefits to ensure we’re attracting and retaining great people.

• Competitive Salary on offer, Plus Overtime, plus Great Benefits
• 25 Days Holidays plus Public Holidays
• Pension with a leading provider and employer contribution
• Sick Pay
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.