Manager - eCommerce Promotion Delivery

We are looking for an experienced Manager eCommerce Promotion Delivery to lead digital commerce promotion operations across web and mobile channels.

The ideal candidate will bring a strong combination of eCommerce operations, promotion execution, team leadership, analytics, and cross-functional stakeholder management. This role will be responsible for ensuring digital promotions are accurately planned, configured, tested, launched, and optimized while maintaining a high standard of quality and operational efficiency.

The successful candidate will have experience working in large-scale, high-volume B2C eCommerce environments and understand how effective promotion execution impacts revenue, conversion, customer experience, and overall digital commerce performance., * Lead end-to-end eCommerce promotion delivery, including planning, configuration, QA, testing, deployment, and post-launch validation.

• Manage and prioritize complex, high-volume promotional calendars across digital commerce channels.
• Lead and mentor teams responsible for promotion delivery, agency coordination, QA, and testing.
• Establish and maintain strong operational processes, documentation, governance, and quality standards.
• Partner closely with Digital Commerce, Marketing, Product, Technology, Analytics, and other cross-functional teams.
• Monitor promotion performance and identify opportunities to improve conversion, revenue, and customer experience.
• Develop analytics strategies and communicate actionable insights to business stakeholders.
• Identify operational risks and resolve issues through effective root-cause analysis.
• Drive continuous improvement across eCommerce promotion processes and delivery workflows.
• Build productive relationships with stakeholders and foster a collaborative, execution-focused team environment.

• 10 12+ years of overall professional experience, with significant experience in eCommerce or digital commerce.
• 5+ years of experience in eCommerce operations, digital production, or promotion execution.
• 4 5+ years of experience managing operational or delivery-focused teams.
• Strong hands-on understanding of promotion setup, QA, testing, and deployment within enterprise eCommerce platforms.
• Experience with Salesforce Commerce Cloud (SFCC) or comparable enterprise eCommerce platforms.
• Strong experience leading promotion delivery, agency, and testing teams.
• Proven experience working with large-scale B2C eCommerce environments.
• Strong understanding of eCommerce platforms, web analytics, and digital marketing strategies.
• Experience managing large eCommerce websites and digital planning tools.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Excellent leadership, communication, stakeholder management, and interpersonal skills.
• Strong process design, documentation, and operational governance experience.
• Ability to work effectively in a fast-paced, deadline-driven environment.

Preferred Industry Experience

Experience in B2C eCommerce within any of the following industries is highly preferred:

• Cruise Lines
• Travel & Hospitality
• Airlines
• Hotels
• Retail eCommerce
• Direct-to-Consumer (DTC) brands
• Large consumer digital commerce organizations

Ideal Candidate

The ideal candidate is an eCommerce operations leader who combines strong promotion delivery expertise with team leadership, analytics awareness, and excellent cross-functional collaboration skills.

Candidates who can connect promotion execution with revenue growth, conversion, customer experience, and overall digital commerce performance will be especially strong fits.