E-Commerce Operations Specialist, Amazon Marketplace & Digital Retail

This role would be primarily responsible for driving online sales growth, optimizing marketplace performance, managing digital product content, handling all direct business-to-consumer related customer support matters, supporting Order Entry processing for wholesale orders and executing a wide range of ecommerce strategy across online platforms such as Amazon, Walmart, Wayfair, and Shopify (including verifying pricing, company compliances, processing select drop ship orders in SPS Commerce, and processing returns, invoicing and Advanced shipments)., The essential functions of the position include, but are not limited to, the following:

• Manage and grow ecommerce accounts, with a primary focus on Amazon platforms. Communicate with Account Managers to ensure their needs are understood and addressed. Interacting with Amazon Seller, Walmart.com, and resolving claims disputes.
• Analyze sales data, inventory trends, and forecasting to prevent stock-outs and excess inventory.
• Execute ecommerce sales strategies to increase revenue, traffic, and conversion rates.
• Optimize product listings; Manage Amazon PPC campaigns including Sponsored Products, Sponsored Brands, and DSP initiatives; Assist with new product launches and promotional campaigns.
• Monitor marketplace compliance issues, account health, chargebacks, and policy violations.
• Collaborate with internal departments, including Order Entry, Accounting, Customer Support, Marketing, Operations, and Shipping, to ensure all customer orders are fulfilled and requests are completed in a timely manner. Knowledge of Shopify, Yotpo, Gorgias, Amazon FBA, and Mirakl is a plus.

• Track and resolve online marketplace complaints and claims; keep track of all SOP’s and KPI metrics that pertain to the marketplaces account health and voice of the customer, order, RMAs and chargebacks; oversight to all transactional and logistical initiatives in lieu of orders, complaints and claims. Including but not limited to: Approve/Deny returns; Submit Return disputes for credit; Manage Customer Service team inquiries; Process refunds, returns or credits via Shopify, Amazon Seller and Walmart.com; Interact with Amazon Seller through case logs; Maintain Amazon Feedback Rating by removing applicable comments or fulfilling customer’s needs in a timely manner; Review Voice of the Customer (Account Health) to determine which product pages should be updated. Process refunds/chargebacks Amazon seller, Overstock.com; Ordering and monitoring tracking for shipping labels through Ship Station. * Act as the online marketplace representative to ensure all the channels demands are met with a focus on improving the customer experience and optimizing product listings; Assist with updating all images on Shopify: Resizing, naming, alt-tags, descriptions, update images on Amazon banners, assist with Gorgias Customer Support ticket systems.

• Collect and analyze data: (1) concerning consumer behavior to understand changing needs and (2) assist in KPI report generation to better understand product listings strengths, opportunities, weaknesses and threats. Update PDP content & assets across all channels; Managing and manually update inventory feeds.
• Foster courteous and effective working relationships with clients, coworkers, vendors and/or any other representatives of internal and external parties in order to maintain and communicate departmental goals, practices, and procedures.
• Manage calendar deadlines related to relevant E-Commerce projects and campaigns.
• Design and continually seek to improve processes and work flow for efficiency and adherence to Company objectives.

We are an established personal care product manufacturer located in Huntington Beach, CA, and are seeking an experienced & resourceful E-Commerce Specialist with a strong background in managing Amazon and digital retail channels. The ideal candidate understands both the operational and strategic side of ecommerce - from Amazon Seller/Vendor Central management and advertising campaigns to inventory forecasting, product launches, and conversion optimization. This would be a highly analytical and detail-oriented individual with the canny ability to learn quickly, be flexible to adapt and pivot to changing priorities and handle complex tasks simultaneously in a fast-paced environment. They are a highly motivated self-starter with excellent organizational, analytical, time-management and communication skills, who understands how to scale products online, interpret marketplace data quickly, and adapt strategies based on performance metrics., Experience with ERP software and EDI orders from major retailer portals and/or consumer goods experience is a plus!, * Bachelor’s degree (B.A.) from a four-year institution or two years related experience and/or training, or equivalent combination of education and experience.

• 3-7+ years of ecommerce management experience within a consumer products company.
• Direct experience managing Amazon ecommerce accounts with measurable sales growth.
• Exceptional verbal, analytical, written communication and problem-solving skills.
• Experience with high SKU-count product catalogs.
• Advanced Excel and data analysis skills.
• Strong organizational skills and attention to detail. Ability and flexibility to constantly innovate techniques to further strengthen work product.
• Previous experience with Search Engine Optimization (SEO), SEM, AI to create content for copywriting and MAP compliance.
• Proficiency on software, preferably the following: Adobe Creative Suite, Microsoft Office Suite, Mirakl, SAGE ERPs and CRMs, Google Sheets/Docs.

• Competitive wages dependent on qualifications and experience.
• Healthcare/Dental/Vision/ Life/ Supplemental insurance benefits available
• Profit Sharing Opportunity
• Paid Holidays / Paid Time Off
• Company celebrations throughout the year This is a fully on-site only position. Hours are 7:30am-4:00pm, Monday-Friday.

Industry-leading manufacturing company headquartered in Huntington Beach, CA develops and distributes high-quality consumer products for major retailers.