User Experience (UX) Designer - Clearance Required

Plan and conduct user research through interviews, contextual inquiry, observation, workshops, surveys, document review, and analysis of available operational data.

• Identify stakeholder groups and develop research-based personas representing applicants, employees, supervisors, hiring managers, process owners, technical organizations, and leadership.
• Map end-to-end personnel and recruiting journeys, including touchpoints, handoffs, systems, decision points, delays, rework loops, and user pain points.
• Create service blueprints and workflow maps connecting the user experience to supporting processes, policies, roles, data, and technologies.
• Synthesize qualitative and quantitative findings into themes, opportunity areas, root-cause analyses, and validated problem statements.
• Facilitate co-design sessions with HR stakeholders and mission organizations to develop practical future-state workflows and service concepts.
• Create wireframes, prototypes, and other design artifacts at the level of fidelity needed to test concepts and support stakeholder decisions.
• Plan and conduct concept validation and usability testing, document findings, and refine designs based on user feedback and operational constraints.
• Partner with the Technical Talent Acquisition and Workforce Management to assess candidate and hiring-manager experiences and improve technical talent acquisition services.
• Collaborate with Product Owners and Visual Designers to translate research into prioritized backlog items, roadmaps, decision products, and implementation recommendations.
• Maintain clear research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information.
• Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders in clear written, verbal, and visual formats.

• Bachelor’s degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience. Additional directly relevant experience may be considered in lieu of a degree.
• Demonstrated experience conducting user research and applying human-centered design or service design methods in complex organizational environments.
• Experience developing personas, journey maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products.
• Demonstrated ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews.
• Ability to analyze qualitative and quantitative inputs, identify root causes, and convert findings into actionable recommendations.
• Experience working with cross-functional teams that include product owners, visual designers, functional subject matter experts, data or technology professionals, and senior stakeholders.
• Proficiency with collaborative research and design tools such as Figma, FigJam, Miro, Adobe Creative Suite, or comparable platforms.
• Strong written, verbal, visual, facilitation, and client-engagement skills, including the ability to communicate with technical and nontechnical audiences.
• Ability to work independently, manage multiple research and design activities, and adapt to changing priorities in a mission-focused environment.
• U.S. citizenship and ability to meet government security, suitability, and system-access requirements associated with the position.
• Active SECRET Clearance

Preferred Qualifications

• Experience supporting federal civilian human capital, personnel services, talent acquisition, or workforce modernization initiatives.
• Experience supporting the Department of Defense, a Fourth Estate agency, or another highly regulated organization.
• Experience researching employee, applicant, hiring-manager, or internal service experiences involving multiple systems and organizational handoffs.
• Familiarity with agile product delivery, backlog development, process improvement, organizational change, or implementation planning.
• Knowledge of Section 508, WCAG, inclusive design, privacy, and ethical research practices involving personnel or applicant information.
• Human-centered design, service design, facilitation, usability, or agile certification.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.