Product Support Analyst - Centricity - Remote US

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!

The professional in this position is as a liaison between SitusAMC and our clients to facilitate the delivery and implementation of Inhouse software and configuration into client production environments. This position receives, validates, and routes software defects internally for resolution. This position will also provide training to both clients and internal team members. In normal times this position travels nationally to support client installations.

Essential Job Functions:

• Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine client questions.

• Support production usage by receiving client issues, performing initial triage, and documenting and validating details required for follow-up.

• Route production issues and requests to appropriate internal resources, including software development, product, implementation, infrastructure, and other internal teams, and track updates through resolution.

• Support client-paid UAT/QA testing engagements by executing test cases, validating functionality, documenting results, logging defects, and supporting retesting activities.

• Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities as assigned.

• Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned.

• Build and maintain working knowledge of SitusAMC software functionality, relevant industry concepts, and client workflows to support effective guidance and issue resolution.

• Use discretion and independent judgment to address moderately complex production support and testing matters within established guidelines and escalation paths.

• Minimum of 1-2 years of Secondary Marke