IT Specialist (USN)

The Information Technology (IT) Specialist will provide on-site ASG-J installation IT support, administration, and maintenance for secure and non-secure networks and Command and Control (C2) systems. The position will support users and systems across ASG-J installations within Jordan and assist with Information Assurance, cybersecurity, network, workstation, and operational IT requirements in accordance with applicable DoD policies and technical standards.

WhatYou’ll Do:

• Provide installation-level IT support, administration, troubleshooting, and maintenance for ASG-J users and systems.
• Support secure and non-secure local area network environments, including NIPR and SIPR systems, as authorized.
• Support Command and Control (C2) systems and associated user, workstation, peripheral, and connectivity requirements.
• Troubleshoot hardware, software, network, account, authentication, and user-access issues.
• Install, configure, operate, maintain, and document applicable workstations, peripherals, network devices, and IT systems within assigned permissions.
• Support Information Assurance (IA), cybersecurity, vulnerability-management, and system-compliance activities.
• Assist with implementation and maintenance of applicable DoD cybersecurity controls, technical directives, and configuration requirements.
• Coordinate account creation, modification, access, and troubleshooting with Government network and cybersecurity personnel.
• Maintain required system, configuration, inventory, trouble-ticket, and support documentation.
• Escalate network, cybersecurity, infrastructure, or enterprise-level issues to the appropriate Government support organization.
• Support approved software installation, patching, updates, imaging, and configuration activities as authorized.
• Provide technical assistance and customer support to military, civilian, and contractor users.
• Coordinate with Government communications, network, cybersecurity, and C2 stakeholders to resolve technical issues.
• Provide IT support across ASG-J installations within Jordan as mission requirements dictate.
• Protect sensitive information and comply with applicable DoD cybersecurity, acceptable-use, and information-protection requirements.

• Bachelor’s degree in information technology, computer science, cybersecurity, information systems, or a related field; substantial relevant DoD IT experience may be considered in lieu of degree requirements.
• Minimum of four years of relevant IT support, systems administration, network support, cybersecurity, or related technical experience.
• Demonstrated hands-on experience supporting enterprise IT environments, networks, systems, workstations, and end users.
• Experience supporting DoD or military IT environments, or comparable secure enterprise environments.
• Working knowledge of network troubleshooting, Microsoft Windows environments, user accounts, hardware, software, and peripheral support.
• Knowledge of cybersecurity and Information Assurance principles applicable to enterprise IT operations.
• Ability to document technical issues, corrective actions, configurations, and support activities.
• Strong customer service, troubleshooting, communication, and organizational skills.
• Ability to obtain and maintain a Secret security clearance and applicable privileged/system access.
• Ability to obtain and maintain any DoD cybersecurity workforce certification required for assigned duties and access level.
• Ability to meet and sustain all applicable medical, deployment, and theater-entry requirements for Jordan.
• Successful results of preemployment screenings, including federal background check, MVR, and drug screen.
• Comply with the company’s drug and alcohol policy.

Preferred qualifications

• Current Secret clearance.
• Previous experience supporting NIPR, SIPR, or other DoD enterprise network environments.
• Experience supporting military Command and Control (C2) systems.
• Current DoD 8140/8570-aligned cybersecurity certification appropriate to the assigned duties, such as Security+ or higher, if required by the Government.
• Experience with Active Directory, Microsoft enterprise environments, endpoint support, network troubleshooting, and DoD trouble-ticket processes.
• Experience supporting deployed, OCONUS, or CENTCOM IT operations.
• Prior experience in Jordan or another overseas U.S. military environment.

Security Requirements

ASG-J has not yet specified a formal clearance level or certification baseline for this position. Because the validated scope includes NIPR/SIPR and C2 support, initial recruiting should target candidates who currently possess, or are eligible to obtain and maintain, at least a Secret clearance and who can satisfy applicable DoD cybersecurity workforce requirements. Final clearance, certification, privileged-access, and system-access requirements will be aligned to the executed contract modification.

Work Environment

This position is anticipated to be full-time and on-site in Jordan, Monday through Friday, eight hours per day. The employee must satisfy applicable U.S. Government, host-nation, installation-access, medical, credentialing, deployment, and theater-entry requirements associated with performance in Jordan.

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members located around the world, and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.