COMPUTER SYSTEM CONSULTANT

The incumbent in this position is expected to:

• Follow the Department of Revenue Standards of Conduct, model ethical behavior, and demonstrate the Department’s mission, vision and values in all activities.
• Provide excellent customer service, maintain a professional demeanor, and strive for continual improvement at all times.
• Comply with ethics-related policies and procedures. Show concern for others through demonstrated action. Contribute to a working environment based upon Department of Revenue values that is free of harassment or intimidation and that is conducive to a pleasant and productive atmosphere.

This is a highly responsible professional position in the Department of Revenue, Child Support Program, Enterprise Systems Support Process (ESSP) and reports to the General Operations Manager I for the Customer Relations Management (CRM) team. The employee in this position is expected to uphold confidentiality, display dignity and composure, resolve issues and problems, understand a sense of urgency, use effective verbal and written communication and maintain effective relationships with internal and external partners. The employee in this position will be involved in all activities required to resolve incidents and to implement changes. The Government Analyst II (GAII) is responsible for solidifying project scope and ensuring that all key stakeholders are involved in the planning phases. The GAII works with the BPO and ESSPMG management to select proper resources for the projects. The employee in this position will be responsible for the coordination of major CRM projects in identifying business requirements, determining and resolving software functionality issues; develop, test and successfully implement software on the automated Child Support System (CAMS). In meeting the goals of the Department, this employee could be required to work overtime as needed. While working with a structured testing methodology and receiving applicable training, the employee in this position will be responsible for becoming familiar and proficient in software necessary to perform job responsibilities (project management, database software, spreadsheets, and word processing). The employee is also expected to gain understanding and adhere to the Child Support Program Business and Strategic Plans. The following items reflect the specific responsibilities of the employee:

• Lead the effort to define Key Business Process Components. Analyze how activities contribute to time, efficiency and effectiveness of the process. Identify and define customer needs. Identify current process weaknesses and improvements through benchmarking of other businesses and operations of CAMS.
• Lead CRM projects for enhancements using the life cycle management of the system design, development and implementation phases. Lead the efforts to expand high level business requirements to generate low level requirements via a DOR approved requirement generation methodology. These requirements will address the entire application, including COTS, ERP, and software specifically designed for CAMS. Lead the systems development and documentation for CAMS including high level design for the CAMS system, workflows, flow charting, pictorial representation of all screen forms and reports and description of other processing, description of control and data flow and plan for all batch processing including processing definition and allocated time budgets.
• Plan, organize, and coordinate workshops, facilitated sessions, meeting, presentations, task workgroups, and other interactions between the numerous teams in CSP as well as ISP and external partners.
• Utilize problem-solving techniques to ensure the projects stay within timeframe for completion.
• Communicate and coordinate with business and support processes regarding proposed system design to ensure upstream and downstream flow of information, as outlined in the stakeholder communication plan, is accomplished., ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at . Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

• Currently employed with the Florida Department of Revenue.
• Four years of experience functioning as a business analyst following a software development lifecycle.
• Four years of experience developing business process flows or computer system flows as evidenced on your application employment history.
• Three years of experience performing gap analysis preparing option papers and presenting to management and/or stakeholders.
• Two years of experience coaching/mentoring or training others in business procedures.

PREFERENCES:

• Four years of Child Support Operational experience.
• Experience working with Systems, Applications and Products (SAP) ERP Central Component (ECC) or Customer Relationship Management (CRM) or Business Warehouse.
• Two years of experience in Case or Case Maintenance Process

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.