Facilities, IT, Audio/Visual, and Logistics SME

SABG is seeking a Facilities, IT, Audio/Visual, and Logistics SME to support the office of the Assistant Secretary of the Air Force for Space Acquisition and Integration (SAF/SQ) in Arlington, VA., * Resolve or facilitate resolution of end user questions and issues by providing best practice solutions for desktop, network, hardware, and software technical problems to SAF/SQ members across multiple networks (NIPR, SIPR, BICES, JWICS, NMIS, SPRG).

• Coordinate with internal and external information technology service providers to perform problem analysis and achieve resolution of problems in a timely manner, and when appropriate and required escalate to appropriate personnel to assist in resolution.
• Assist with SharePoint and site management for Public, AF Portal, IntelShare and DAF SharePoint Online sites.
• Provide Site Management/Site Collection Administration by performing end- user requirements gathering and definition support for web-portal based systems.
• Assist the Government in developing the intended functional requirements, writing, and managing the detail design, and reviewing and clarifying any questions or issues.
• Perform preventative maintenance duties on technology related equipment and facilities to assure superior/trouble free functionality.
• Assist the Government in defining solution approaches; improving site design and functionality; and creating custom workflows.
• Provide assistance and support to maintain and execute SAF/SQ facility agreements, manage supplies and equipment, and maintain and repair facilities and equipment to ensure organizational compliance with required standards.
• Provide the support needed to operate the SAF/SQ’s meeting and conference facilities at all SAF/SQ locations in the Pentagon, including set-up.
• Provide Information Systems Security Officer duties for SAF/SQ, to include: software and hardware issues, account access, data transfers, scanning, and copying data to/from external media.

Required experience and qualifications include but are not limited to:

• Bachelor’s Degree plus 5-10 years of relevant experience in Computer Science, Computer Information Systems, SharePoint Administration or Information Technology Services Support.
• Previous Client Service Technician or Designated IT Representative experience.
• SharePoint site access management and subsite creation experience or willingness to learn.
• Background and training in the application of various knowledge management and collaborative tools including MS SharePoint and SharePoint Designer.
• Detail-oriented and motivated self-starter able to work independently to complete objectives.
• Excellent communication skills to work directly with military/government customer and contractors.
• Able to use problem solving skills to identify and troubleshoot issues and manage complex projects, generate alternatives, if needed, and make recommendations.

Desired experience and qualifications include:

• Power Automate experience.
• Power Apps experience.
• Microsoft SharePoint 2013, 2016, 2019 system experience.
• Microsoft M365 SharePoint Online system experience.
• OneDrive for Business online system experience.

COMPUTER SKILLS:

• Skilled in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, database, (MS Office: Word, Excel, Outlook, PowerPoint)

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity - Shows respect and sensitivity for cultural differences; and promotes a harassment-free environment
• Ethics - Treats people with respect; keeps commitments; Inspires the trust of others; works with integrity and ethically; and upholds organizational values
• Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks, if needed; and develops realistic action plans
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments\

LANGUAGE SKILLS: Ability to read, analyze, and interpret governmental regulations. Ability to write reports, business correspondence, and/or procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.