Technical Analyst - Digital Observability

Reporting, Dashboards, and Insight Generation

• Partners with business and technology stakeholders gather requirements and produce reports and dashboards using Glassbox capabilities, both within platform UI and external visualization layers
• Translate session-level signal into clear, actionable narratives for senior leaders, including incident drilldowns requested by leadership
• Build toward self-serve reporting models that reduce ad-hoc analytics demand and create reusable playbooks

AI and Automation Tooling

• Build automations and tools around the monitoring platform that reduce routine work, expand monitoring depth, and accelerate insight delivery
• Leverage Glassbox APIs and other advanced capabilities to extend platform value
• Apply GenAI tools to internal workflows to create durable efficiency, and share patterns and learnings within the team
• Navigate enterprise constraints around AI access with creativity - finding compliant paths forward

Native Mobile Session Investigation

• Investigate native application session anomalies, crashes, and data capture issues; summarize findings and present them to relevant technology stakeholders
• Configure and troubleshoot Glassbox SDK instrumentation in native iOS and Android applications
• Run technical discussions with mobile platform engineering teams during custom event design, governance reviews, and redundancy assessments

Operational Excellence

• Use platform capabilities to review existing implementations, identify refinements, and improve operational hygiene
• Document procedures, runbooks, and standards extensively and consistently
• Triage effectively with the Glassbox vendor on platform issues, feature gaps, and roadmap conversations

Cross-Team Support

• Provide tangential support to Glassbox web and native implementation work when needed
• Contribute to team-wide AI fluency through demos, knowledge sharing, and pattern documentation

• 5-8 years in technology roles spanning analytics and reporting, platform engineering, or technical product or program work, ideally within regulated enterprise environments
• Demonstrated experience translating business and technology requirements into reports, dashboards, and insights using observability or analytics platforms
• Working fluency with native mobile architecture (iOS and/or Android), SDK integration patterns, app lifecycle, and crash investigation - as a collaborator with mobile teams, not as a native application developer
• Strong scripting and tooling skills (Python, shell scripting, or equivalent) sufficient to build automations, integrate APIs, and produce small shareable utilities
• Hands-on experience with REST APIs and JSON - ability to consume, transform, and surface data from platform APIs into reports, dashboards, and downstream tooling
• Comfortable acting as a technical bridge between business stakeholders and engineering teams, including running technical discussions with mobile platform engineers and presenting findings to senior leaders
• Strong written documentation discipline and a habit of leaving systems, procedures, and runbooks better than they were found
• Operates independently, drives work to closure, and brings persistence to navigating enterprise constraints around access, tooling, approvals, and AI usage policies, * Experience with session replay, digital experience analytics, or APM tooling (Glassbox, ContentSquare, Quantum Metric, FullStory, AppDynamics EUM, Dynatrace, New Relic). Glassbox depth preferred
• Hands-on experience leveraging GenAI tools to build internal tooling, accelerate development, or automate workflows
• Familiarity with dashboard and visualization platforms (Grafana, Power BI, Tableau)
• Exposure to tag management systems (Tealium, Adobe Launch) and JavaScript instrumentation in enterprise web applications
• Background in heavily regulated environments with hands-on experience navigating controlled tooling, AI access policies, or governance-constrained development workflows
• Familiarity with CI/CD pipelines, Git/GitHub, and modern developer workflow tooling
• Experience with hybrid application architectures (native containers with embedded web views)
• AWS certifications or equivalent cloud platform credentials