IT Help Desk Technician

Robert Half

Ponca City, OK, United States

4 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Desktop Computing Issue Tracking Systems Networking Basics Peripherals Laptops

Job description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!

Responsibilities:

Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues

Troubleshoot hardware, software, Microsoft 365, login, and account-access problems

Set up and deploy computers, peripherals, and mobile devices

Manage help desk tickets and document support activity

Assist with employee onboarding, including equipment setup and user access

Escalate more complex issues to senior IT staff

Requirements

2 + years of help desk or desktop support experience

Experience with Windows, Microsoft 365, printers, and account troubleshooting

Familiarity with ticketing systems and basic IT support processes

Strong communication, customer service, and problem-solving skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Benefits & conditions

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

About the company

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.