IT Support Specialist

Founded in 1856, our Grand Rapids facility is the oldest in the Bucher Hydraulics family. We specialize in producing power packs utilized in a wide range of markets and rely on several decades of in-house know-how and competence. In addition, we help create very advanced machinery that features stringent technical demands and exacting quality standards. Grand Rapids & Newaygo | United States Print

IT Support Specialist who operates at Level 1 and Level 2. This role is responsible for end-user support, device lifecycle management, and first-level infrastructure troubleshooting in a hybrid IT environment.

You will be expected to resolve standard incidents independently, escalate as appropriate, and contribute to improving stability, security, and the user experience across office and production environments. Travel is occasional to regional and international sites as required.

Your tasks

• End-User Support & Service Delivery
• Device & Endpoint Management
• Identity & Access Management
• Infrastructure & Networking (Level 1/2)
• Operational Support & Maintenance
• Security & Compliance
• Documentation & Continuous Improvement

Do you have experience in Windows?, + 2-5 years of experience in IT Support (Level 1/2 or similar role)

• Strong troubleshooting skills across hardware, OS, and applications

• Experience with: Windows 10/11 Microsoft 365 environment Active Directory / Entra ID

• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN concepts)
• Strong customer service mindset with the ability to support non-technical users
• Ability to manage multiple priorities in a structured, ticket-driven environment
• Preferred: Experience with Intune and/or SCC Exposure to Windows Server environments Experience in manufacturing or multi-site environments Familiarity with ITIL-based support processes Basic scripting (PowerShell) is a plus

Pulled from the full job description

• Referral program
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Annual PTO
• Paid Holidays
• Full Benefits Package (medical, dental, vision, disability, life insurance, accident, HSA, and FSA)
• Employee Assistance Program
• 401k with Company Match
• Employee Referral Program
• Opportunities for further development and training