Help Desk Technician

The Help Desk Technician will provide support services in IT security and business technologies. Responsibilities: As a Help Desk Technician you will: Provide immediate, real-time assistance in response to end-user questions and trouble reports. Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment. Provide “desk-side” assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone. Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel. Other duties as assigned.

High school diploma or GED required 2+ years of related work experience Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire Experience using Windows Deployment Services for client imaging Must possess and maintain a valid U.S. driver’s license Secret clearance required Knowledge, Skills and Abilities: Ability to obtain a Top-Secret clearance. Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.

Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources 401(k) Dental insurance Flexible schedule Tuition assistance