Help Desk Technician

Join our dynamic team as a Help Desk Technician, where your enthusiasm and technical expertise will drive exceptional support for our users. In this role, you will serve as the first point of contact for troubleshooting hardware, software, and network issues, ensuring smooth daily operations. Your proactive approach and problem-solving skills will empower users to overcome technical challenges swiftly and confidently. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our organization’s productivity.

Do you have a valid Driver’s License license?, Do you have experience in Computer operation?, * Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting.

• Ability to efficiently manage and prioritize a workload of assigned tickets.
• Ability to communicate effectively with peers and leadership in a team-focused environment.
• Ability to seamlessly transition from daily operations to project actions, and vice-versa.
• Ability to receive and accurately follow guidance and SOP’s provided by contract and government leadership.
• Ability to adapt to new situations and policies in the ever-developing technical world.
• Ability to operate a wide variety of system components to include hardware, software, and mass storage technology.
• Ability to operate, under supervision, communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.
• Requires local travel using personal vehicle, company van, cart or other motorized vehicle., * One (1) year of relevant experience
• Active Secret clearance with IT-II sensitivity
• One of the following active IAT II or III certifications:

o Security+ CE

o CASP+ CE

o CCNA Security

o CySA+

o GICSP

o GSEC

o SSCP

o CCNP Security

o CISA

o CISSP (or Associate)

o GCED

o GCIH

• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1
• Must have the following: valid state driver’s license, personal vehicle and proof of insurance

Pulled from the full job description

• Paid time off, Pay: $20.00 - $25.00 per hour

Benefits:

• Paid time off