Help Desk Analyst

• This person will install, configure, and troubleshoot hardware and software.

• This person will assist with new hire onboarding account setup and change requests as needed.

• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.

• This person will coordinate break/fix work with company vendors including deliveries and installs.

• This person will manage IT projects as needed and assist with departmental projects.

• Other requirements to ensure success in this role include

• This position requires a person be physically fit and mentally alert. There may be a need for standing,

walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.

• This job has an inherent amount of physical and mental stress. All candidates must be prepared for

and capable of adapting to such conditions.

• This person must be literate in English and reasonably skilled in math.

• This person must have excellent problem solving and troubleshooting skills.

• This person must have a detail-oriented approach to tasks

• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Team

members. This person must have a customer service-oriented attitude., o Basic knowledge of LAN/WAN networks and TCP/IIP troubleshooting

o Strong reading, writing and verbal communication skills

o 3+ years IT experience including supporting a Microsoft Windows environment

o Experience with Microsoft 365 including Sharepoint and Team

o The ability to communicate and work with all levels of staff who possess varying degrees of

technical skills.

Requirements

o Capable of working independently as well as part of a team

o Flexible, quick learner who is resourceful, perseveres and understands the value of

documentation

o Flexibility to work off hours as needed, including some evenings/weekends

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.