Software Support Engineer

Altova GmbH

Wien, Austria

1 day ago

Apply on www.techtalents.at

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Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Compensation

€49,000.0 - €63,000.0

Working hours

Regular working hours

Languages

English, German

Job source

www.techtalents.at

Tech stack

Microsoft Excel XML Schema Microsoft Windows Android Software Development Server Applications Apple IOS HTML5 Microsoft Azure Mobile Application Development Databases System Configuration Extract Transform Load (ETL)

+19 more

Linux Electronic Data Interchange (EDI) UN Electronic Data Interchange for Administration Commerce and Transport Xbrl Internet Protocol Java Database Connectivity JSON Open Database Connectivity Rapid Application Development Remote Desktop Services Software Engineering UML Windows Desktop Extensible Markup Language (XML) XPath XQuery Extensible Stylesheet Language Transformations (XSLT) Containerization Docker

Job description

Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more
High-performance server applications for Windows and Linux using the same technologies
Rapid application development tools and server applications for mobile platforms
Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II, WIP) delivered via mobile apps or Excel VSTO add-ins

What You’ll Do

Advise customers on how to implement Altova products to meet their goals
Troubleshoot and resolve technical issues; reproduce, analyze, and document findings
Communicate clearly with customers via email, phone, chat, remote desktop, and video
Collaborate with internal engineering, QA, and documentation teams on technical matters
Capture customer feedback and contribute to product quality and usability

Requirements

Language skills: Excellent English (C1). German is a plus
Communication: Clear, concise writing and speaking in technical and business settings
Customer support experience: Providing technical support across email/phone/chat/remote tools

Technical Strengths (any mix of the following is welcome)

XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML
JSON: JSON, JSON Schema, JSON Lines
EDI: EDIFACT, X12
Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO
App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5)
Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker)
Generalist mindset: Broad knowledge of software development processes and Internet technologies

Benefits & conditions

A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna. The role provides an opportunity to develop professionally within the realms of technical support. Enjoy a balanced work-life experience with flex-time and innovative teamwork.
A public transportation pass for Kernzone Wien.
No Travel required, The collective agreement minimum salary is 3,267 EUR gross per month (on a 38.5-hour basis). The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experiance. The salary is paid 14 times per year. The collective agreement Informationstechnologie, Datenverarbeitung (IT) applies.

Overtime

Any accrued overtime is compensated in the form of time off.

Please include:

A brief cover letter describing how you meet the criteria and how your experience sets you up for success as a Software Support Engineer at Altova
Confirmation of your legal permission to work in Austria

We look forward to hearing from you!