Technology Support Specialist III

This position is responsible for serving as a key contributor to project objectives and specific team deliverables directed toward the planning and execution of activities related to client computer endpoint management., 1. Travel to several schools per day to assist assigned school locations with high-volume open work requests, resolve issues, and provide solutions that cannot be addressed or resolved by the first Level support person.

1. Serve as the backup technician for a school cluster in the absence of the assigned technician
2. Work with Technical Special II and School assigned Technicians to resolve computer-related issues
3. Serve as the primary support person to assess, address, or work with the vendor to resolve Promethean board issues.
4. Serve as the primary network field support
5. Document, Develop, and train on processes and procedures related to technology and client customer support.
6. Support and provide continuous training to new and existing technicians assigned to schools in the
7. Support the Client Service Support Team Leader in his or her absence and perform needed duties
8. Participate in after-hour, weekend, or holiday school-related tasks and events.
9. Serve as an On-Call support person for IT work-related tasks or School District.
10. Maintain and complete records of work and repair history in the work order.
11. Drive an assigned vehicle, maintain a safety record, and keep the vehicle in an orderly.
12. Follow appropriate safety procedures and protocols.
13. The employee shall carry out such other and further duties, whether specifically listed above or not, as are assigned or required by such employee’s supervisor, other appropriate school personnel, law, board policy, administrative regulation, department handbook, as are reasonably necessary to the efficient operation of the school system and its mission.

Education: Bachelor’s Degree or two or more technology certifications in a related field required

Certification or Licensure: None required. Must possess a valid Georgia Driver’s License.

Skills:Information technology practices: Hands-on and working knowledge of computer equipment, peripherals, tools, and methods for installing, cleaning, adjusting, and repairing equipment; Understanding of electronic concepts, logic, and digital electronic logic, computer operations, and data transmissions;

High Performing characteristics: Creative thinker, practices effective multiple problem-solving strategies, works exceptionally well across functional teams, shows consistency and persistent effort, and creates

exceptional customer experiences

Work Experience: At least six or more years in a School system environment or eight or more years of industry experience in Technology.

This description may be changed at any time. This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instruction and to perform any other related duties as assigned by the Board. Richmond County Schools reserves the right to update, revise or change this job description and related duties at any time.