Help Desk Specialist 2 102-008

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Duties May include :

• Software installation and support of commercial software and related upgrades
• Update solutions database with applicable resolutions
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
• Monitors and enforces all IT policies and procedures.
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

Required:

• Bachelor’s degree in IT/Computer Science and 2+ years experience in Information Technology or related field
• 6+ years experience in Information Technology or related field, in lieu of degree

Desired:

• SAP Experience

Training :

• Combatting Trafficking in Persons (CTIP)
• IAT Level II

Security Clearance:

• Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed