IT Manager

Working alongside the Regional IT Team, you will provide day-to-day assistance and troubleshooting for end users and oversee all IT hardware, IT infrastructure and Applications to support smooth business operations in accordance with cybersecurity and company policies, local data privacy and protection laws. You will also play a key role in managing regional and central-driven initiatives in line with Clarins’ strategic roadmap.

What you’ll do

1. Desktop & End-User Support (Core Focus) * Troubleshoot hardware, network (LAN/Wi-Fi/VPN), and printer issues for staff (office & stores) * Support Basic software installations and updates on Windows, macOS, and Android/iOS devices * Local application support: Clienteling, BI/Reporting, Automation/AI

2. Hardware & Infrastructure * Track devices, issue replacements, manage inventory & backups * Device imaging & configuration * Secure server room physical/climate conditions

3. Regional Coordination, Security & Compliance * Local liaison to regional/central IT; remote support for other APAC markets * Escalate tickets via Landesk/Jira within SLAs * Understand store IT operations landscape * Ensure antivirus, patching, encryption comply with local privacy laws * Enforce IT policies; educate users on cybersecurity

4. Vendor, Budget & Procurement * Manage local vendors/MSPs * Negotiate procurement within budget * Track IT opex and asset refresh cycles

5. Project Delivery & Strategic Alignment * Roll out regional initiatives locally tracking timelines/risks/adoption * Lead UAT/pilot testing at Taiwan HQ * Align local vendors and tools with corporate standards * Relay local needs (latency, satisfaction, gaps) to regional/global teams

• At least 5 years’ experience in IT support, including hardware/software management, device imaging & configuration, and inventory monitoring

• Advanced end-user troubleshooting on Windows & iOS (laptops and mobile), with strong customer focus
• Highly proficient in Microsoft 365 (Outlook, Teams, OneDrive)
• Experience deploying infrastructure technologies (Windows Server, LAN/WAN) and using ticketing systems (e.g., Jira)
• Excellent English communication skills and stakeholder management (end users, regional/central IT, vendors)
• ITIL/COBIT and BI & Reporting experience will be a plus

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is “making life more beautiful, passing on a more beautiful planet”.

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?, A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose “making life more beautiful, passing on a more beautiful planet,” is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes’ World’s Best Employers 2024 and Forbes’ World’s Best Employers 2025.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best