Scrum Master / Agile Coach

The Lead Agilist will support one or more Agile software delivery squads within Commercial IT, helping teams develop the behaviors, practices, and discipline required to become high-performing, self-organizing teams.

This is a hands-on Scrum Master / Agile Coach role, not a traditional Project Manager position. The successful candidate will coach teams, facilitate Agile practices, remove impediments, improve team dynamics, and promote continuous improvement while maintaining servant leadership., * Coach squads on Scrum principles, Agile values, and effective team behaviors.

• Facilitate Sprint Planning, Daily Scrum, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Coach Product Owners on backlog management, prioritization, clarity, and business outcomes.
• Help teams become increasingly self-organizing and cross-functional.
• Identify and remove team impediments and escalate organizational barriers when appropriate.
• Facilitate conflict resolution and difficult team discussions.
• Help teams identify and manage cross-team dependencies.
• Create psychologically safe environments where issues can be surfaced and addressed.
• Use metrics, feedback loops, and team observations to drive continuous improvement.
• Protect teams from unnecessary external disruption while maintaining stakeholder communication.
• Promote collaboration, accountability, continuous learning, and delivery of business value.
• Introduce Kanban and other Agile practices when appropriate.
• Help teams identify, communicate, manage, and escalate risks.

• 3+ years of hands-on Scrum experience.
• 5+ years of overall professional/business experience.
• Strong understanding of the Scrum Framework and Agile principles.
• Hands-on experience facilitating Agile/Scrum events.
• Demonstrated experience coaching software delivery teams.
• Experience teaching Agile concepts and mentoring team members.
• Strong oral and written communication skills.
• Experience building or improving high-performing teams.
• Strong servant-leadership orientation.
• Experience identifying and removing team impediments.
• Experience handling conflict and facilitating difficult discussions.
• Ability to coach teams toward self-organization rather than directing their work.
• Understanding of Product Backlog management and Product Owner coaching.
• Experience using metrics and feedback loops for continuous improvement.
• Understanding of software development lifecycle disciplines.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline.

Preferred / Additional Experience

• Kanban, Scrumban, XP, or other Agile methodologies.
• CI/CD concepts.
• Test-Driven Development and automated testing.
• DevOps and pipeline automation.
• Cross-team dependency management.
• Organizational Agile coaching.
• Experience working in complex enterprise technology environments.

Ideal Candidate Profile

The strongest candidates will demonstrate real hands-on Scrum Master/Agile Coach experience, including team coaching, facilitation, servant leadership, conflict resolution, impediment removal, metrics-driven improvement, and coaching teams toward self-organization. Candidates whose experience is primarily traditional project/program management should not be considered a strong fit.