AVP, Technology Operations

Madison Mortgage is looking for a VP, Technology Operations to work alongside our Chief Technology Officer to support our fast-growing, high-energy mortgage organization. This is an on-site role for a hands-on problem solver who thrives in a sales-driven environment and enjoys being a go-to technical resource for internal teams.

If you’re passionate about technology, enjoy working directly with end users, and have experience supporting mortgage operations and Salesforce environments, we’d love to meet you.

What You’ll Do

As a senior member of our technical support team, you will play a critical role in maintaining day-to-day technology operations while helping scale systems as the company grows.

• Provide advanced technical support to internal users, including moves, adds, and changes
• Serve as a primary point of contact for help desk escalations and complex troubleshooting issues
• Lead onboarding for new hires, including system access, hardware setup, and application support
• Administer and support Salesforce, including user management, troubleshooting, and coordination with internal stakeholders
• Support mortgage-specific systems and applications (LOS, CRM, third-party integrations, etc.)
• Document, track, and resolve technical issues using the company’s CRM/ticketing system
• Partner with vendors and internal teams to resolve system outages and performance issues
• Assist with testing, rollout, and implementation of software updates and system enhancements
• Proactively identify opportunities to improve processes, documentation, and system efficiency
• Conduct follow-ups to ensure issues are fully resolved and users are satisfied

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 5+ years of technical support or help desk experience, preferably in a financial services or mortgage environment
• Strong Salesforce experience (user support, troubleshooting, reporting, workflows, or administration)
• Prior experience supporting mortgage industry systems and sales-focused teams
• Advanced troubleshooting skills for software, hardware, and SaaS applications
• Excellent verbal and written communication skills
• Ability to interact confidently with sales leadership and production staff in a fast-paced environment
• Strong organizational and problem-solving skills
• Proficiency with Office 365 and Windows-based environments
• Salesforce Administrator experience or certification
• Experience supporting a high-volume sales organization
• Familiarity with compliance-sensitive environments

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance