2nd Line Support Engineer - Salford, Manchester, 29k

Langley James

Salford, UK

3 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£29,000.0

Working hours

Regular working hours

Job source

www.totaljobs.com

Tech stack

Microsoft Windows Microsoft Azure Network Troubleshooting Office365 Microsoft InTune Information Technology

Job description

2nd Line Service Desk Analyst with a strong desire to help end users with M365, Azure, and Intune, expertise required for an established professional services firm in Manchester (near Salford Central Station, M3 5ET), paying up to £29,000 + performance-related bonus (Hybrid).

Why Apply?

This is a genuinely people facing role for someone who enjoys being hands-on, helping users face to face and building real relationships across the business. You will join a small, close-knit service desk team within a wider 7-strong IT infrastructure department, working alongside experienced engineers with clear scope to learn and develop.

About the Business

Our client is a highly respected professional services organisation supporting hundreds of corporate users across the UK, with a multi-million-pound annual turnover. Known for exceptional operational stability and continuous technology investment, they offer a collaborative, modern workplace where good work is recognised and rewarded.

About the Role

As a 2nd Line Support Engineer, you will provide deskside, one-to-one support to users, working across the same core technology environment as the wider IT team: Azure (Entra ID), Microsoft Intune, M365 Admin, and general infrastructure support.

Your day-to-day responsibilities will include:

Providing hands-on, face-to-face deskside support, resolving issues directly with users rather than solely via ticket or remote tools.
Troubleshooting hardware, software and network issues across a Windows and M365 environment.
Supporting Azure, Intune and M365 administration alongside the wider infrastructure team.
Escalating complex issues appropriately while building strong working relationships across the business.

Requirements

Experience level is genuinely open - what matters most is a real enthusiasm for helping people, excellent communication skills, and a proactive, customer service minded approach. This is a role for someone who wants to be the friendly, reliable face of IT support day to day.