IT Help Desk Technician

Bethel Farms is seeking an IT Help Desk Technician to support the day-to-day technology needs of our team across multiple locations. This role will serve as the first line of support for employees experiencing technical issues and will help ensure our users, devices, and systems remain productive and operational. The Help Desk Technician will handle user support requests, assist with hardware and software setup, troubleshoot common technical issues, and help maintain our IT systems and documentation. This position reports to the VP of Supply Chain & Technology and works closely with the IT Systems Administrator., End-User Support

• Support users with Microsoft 365 applications (Outlook, Teams, Excel, SharePoint, etc.)
• Assist employees with login issues, MFA setup, password resets, and account access
• Serve as the primary point of contact for IT support requests
• Troubleshooting hardware, software, and connectivity issues
• Provide both remote and in-person support when needed

Device Setup & Management

• Assist with onboarding and offboarding of employees from a technology perspective
• Manage device setup including printers, scanners, and peripherals
• Configure and deploy new employee laptops and workstations
• Install and maintain required business applications

User & Account Administration

• Assign permissions and manage access to shared drives, systems, and applications
• Create and manage user accounts in Microsoft 365 / Entra ID
• Maintain accurate user access and documentation

System & Application Support

• Assist with troubleshooting issues related to shared files, cloud systems, and internal tools
• Escalate complex technical issues to the Systems Administrator when necessary
• Support business systems and operational software used by the company

IT Operations Support

• Assist with software updates, system maintenance tasks, and general IT housekeeping
• Maintain IT documentation for common procedures and troubleshooting
• Help maintain inventory of company devices and IT equipment
• Track and manage support requests using the help desk system, * Technical issues are resolved quickly or escalated appropriately
• New hires are fully set up with devices and system access on day one
• Employees receive fast and reliable support for everyday technology issues
• The Systems Administrator can focus on infrastructure, security, and system improvements

• 1-3 years of experience in IT support, help desk, or technical support roles
• Familiarity with Microsoft 365 applications and user account management
• Basic understanding of Windows operating systems and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Organized and able to manage multiple support requests
• Strong problem-solving and troubleshooting skills

Preferred Qualifications

• Experience supporting Microsoft 365 / Entra ID environments
• Experience working in a multi-location business environment
• Exposure to networking basics (Wi-Fi, VPN, printers, etc.)
• Experience with ticketing or help desk systems
• Familiarity with endpoint management tools

Key Traits for Success

• Ability to work independently while collaborating with the IT team
• Service-oriented mindset and patience when assisting users
• Willingness to learn and grow technical skills
• Reliable and responsive to support requests
• Strong attention to detail