UI/UX Lead

• Own and oversee the complete user journey across TOMO, ServiceNow, and dashboards.
• Design cohesive, user-centric, and error-preventive (Poka-Yoke) experiences.
• Focus on optimizing how users interact with TOMO and related applications.
• Define and map JIT (Just-In-Time) conversational flows, chatbot interactions, and personality.
• Collaborate with Product, Engineering, and AI teams to deliver intuitive and engaging digital experiences.
• Establish UX standards, design guidelines, and usability best practices.

• Strong expertise in UI/UX design, user journey mapping, and interaction design.
• Experience designing conversational AI/chatbot experiences.
• Proficiency with design tools such as Figma, Adobe XD, or Sketch.
• Strong understanding of usability, accessibility, and human-centered design principles.
• Ability to create seamless cross-platform user experiences and design systems.

Required Education: At least a Bachelor’s Degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required.

Necessary Skills: TOMO, ServiceNow, enterprise dashboards, UI/UX.