Technical Specialist, Leadership and Instructional Foundations for Texas (LIFT)

JOB SUMMARY: Provide clients with high quality support for state initiatives and Leadership and Instructional Foundations for Texas (LIFT) Component Program areas, including: telephone, electronic, or walk-in assistance and training assistance. Assist the LIFT Component including: scheduling, tracking, reporting information, and marketing for professional development services and LIFT products. Provide multifaceted administrative support for meetings across the region., * Respond to all client telephone calls and take prompt and appropriate action.

• Ensure that requests for services are promptly handled and that proper output and information is delivered.
• Assist and facilitate with and/or conduct LIFT training.
• Act as first line of problem-solving LIFT state initiatives and related activities.
• Provide technical support to clients in the program areas of the LIFT Component.
• Serve as a resource in identifying client or data problems and suggest corrective measures.
• Follow up with Texas Education Agency (TEA) on all requests for TEAL accounts in a professional and timely manner.
• Assist in the printing, preparation, and mailing of workshop materials, correspondence, and LIFT updates to clients.
• Make arrangements for conferences, meetings, webinars, and workshops.
• Assist the ESC-20 LIFT team as required to provide high quality services and products to clients.
• Work in tandem with Educational Consultants to provide high quality services and products to clients.

INITIATIVE

• Demonstrate initiative, persistence, and a proactive approach to assigned responsibilities.
• Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.
• Seek, participate, and engage in job-related learning and development experiences that provide professional growth.
• Remain current with industry standards, developments, and applicable laws/regulations; implement accordingly.
• Demonstrate flexibility and adaptability to new situations and assignments.
• Set challenging goals and reach a high standard of performance despite barriers encountered.
• Perform duties with awareness of broader organizational impact, ensuring actions and decisions support department and organizational success.
• Promote and support continuous improvement and organizational change.
• Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS

• Model the Principles of Public Service (Policy AD LOCAL).
• Communicate in a timely and effective manner and interact professionally.
• Build professional relationships with colleagues and clients, maintaining regular interaction to meet shared outcomes.
• Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
• Demonstrate professional-level written and oral communication skills.
• Work collaboratively in a team setting.
• Keep supervisors informed.
• Regularly handle and maintain confidentiality of sensitive communications and information at all times., * Tools/Equipment Used: Standard office equipment including personal computer, peripherals, copy machine, phone, etc.
• Posture: Prolonged sitting; occasional standing, bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
• Lifting: Light lifting and carrying (less than 15 pounds); occasional heavy lifting/carrying (15-50 pounds).
• Environment: This role primarily operates in an in-person, dynamic office setting, characterized by frequent verbal communication, movement, and collaboration among team members (small to large in-person gatherings/meetings); exposure to low or intense illumination; exposure to office equipment noise; may work prolonged or irregular hours; occasional travel; and, occasional remote work (after pre-determined length of employment).
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS

• Champion and model the Center’s Mission, Vision, Core Values, and Service Standards.
• Function within the policies and procedures of ESC-20.
• Accept other responsibilities as assigned.
• Dress and groom appropriately for the ESC-20 work setting.
• Travel independently to fulfill responsibilities of the position.
• Maintain regular and reliable attendance, majority in-person/onsite.
• Serve at the will of the Executive Director.

Do you have experience in Technical Proficiency?, Do you have a Associate’s degree?, * Associate’s degree required from an accredited university; major in education preferred.

• Three years of relevant experience required.
• Experience with data collections and reporting preferred.
• Experience with Canvas administrative software preferred.

Skills/Abilities

• Demonstrated ability to organize time and workloads efficiently to meet deadlines.
• Demonstrated strong customer service orientation.
• Proficiency with standard functions within applications such as Microsoft 365/Google, (word processing, spreadsheets, presentation software), e-mail, web browsers, and databases.

• Proficiency with computers (PCs and/or MACs) to include file and desktop management and operations and working in a cloud-based and/or networked environment.

• Exceptions to these requirements will be considered based on exemplary skills, knowledge, and record of success.