Head of Technology - Patient Experience & Innovation

• Define and execute the technology strategy supporting patient services, advanced therapies, and business growth objectives.
• Lead digital transformation initiatives that improve patient access, engagement, and treatment experiences.
• Partner with senior leaders to identify innovation opportunities and deliver technology-enabled business value.
• Shape product vision, roadmaps, and investment priorities across a strategic technology portfolio.
• Drive adoption of artificial intelligence, automation, analytics, and digital solutions at scale.
• Oversee delivery of products and platforms, ensuring quality, security, compliance, and business impact.
• Manage a complex portfolio of strategic investments, budgets, priorities, and value realization outcomes.
• Lead, mentor, and develop high-performing technology and product management teams globally.
• Build strong partnerships across business functions, technology teams, vendors, and external stakeholders.
• Establish governance, risk management, and operational excellence across patient-facing technology solutions.

• Bachelor’s degree in information technology, Computer Science, Business, Engineering, or a related discipline.
• 10+ years’ experience leading technology strategy, product management, and digital transformation initiatives.
• Deep understanding of United States healthcare, patient services, and patient engagement ecosystems.
• Proven success managing large-scale technology portfolios, budgets, and strategic investment decisions.
• Experience leading global, cross-functional teams and influencing senior executive stakeholders.
• Strong expertise in digital platforms, artificial intelligence, automation, analytics, and product delivery methodologies.

Desirable Requirements

• Experience leading technology solutions within patient services, specialty pharmacy, market access, or healthcare ecosystems.

• Advanced degree in Business Administration, Information Technology, Engineering, or a related field., Business Acumen, Communication, Consulting, Influencing Skills, Innovation, Learning Agility, Stakeholder Management, Strategic Leadership, Talent Development, Vendor Management

The salary for this position is expected to range between 168,000.00 - 312,000.00 USD Annual

The final salary offered is determined based on factors such as relevant skills and experience and will be reviewed periodically upon joining Novartis. Novartis may update the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility for annual equity awards.

US-based eligible associates receive a comprehensive benefits package that includes health, life, and disability coverage, a 401(k) plan with company contribution and matching, and a range of additional benefits. Associates are also eligible for a generous time-off package, including vacation, personal days, holidays, and other leave options. To learn more about the culture, rewards and benefits we offer our people click here.

Relocation Support: This role is based in East Hanover, United States. Novartis is unable to offer relocation support: please only apply if accessible.

What if your technology decisions could help thousands of patients access life-changing therapies faster and more seamlessly? As Head of Technology - Patient Experience & Innovation, you will shape the digital future of Novartis Patient Services in the United States, driving transformative solutions that improve patient access, engagement, and treatment experiences. Partnering with senior business leaders, you will leverage artificial intelligence, automation, data, and digital platforms to solve complex healthcare challenges, lead strategic investments, and deliver innovative products that create measurable value for patients, healthcare professionals, and the broader healthcare ecosystem. This is a unique opportunity to influence enterprise-wide transformation while making a meaningful difference in patients’ lives every day.