Business Intelligence Operations Manager

• Implement a structured incident management process. This involves understanding incident priority classification, notifying relevant IT support and business teams, and conducting post-incident reviews to prevent future occurrences
• Ensure clear and ongoing communication with stakeholders during incidents. The incident manager should send initial, in-progress, and resolution status reports to keep all stakeholders well informed.
• Identify means of automation for monitoring failures, SLAs and identifying system performance issues in a pro-active manner. Inform teams and work with various development teams to work on optimization.
• Responsible for orchestrating the change request process for weekly production migrations. Inclusive of all aspects of the change management procedure (normal and emergency). Aware of change freezes and appropriate change windows
• Developing comprehensive metrics and key performance indicators (KPIs) for daily reporting batches to ensure accurate tracking and analysis of performance. This includes defining specific criteria for success, monitoring data integrity, and providing actionable insights to optimize business operations.
• Coordinating and overseeing both offshore and onshore support resources to ensure seamless integration and efficient operations. This includes managing communication, aligning goals, and optimizing workflows between geographically dispersed teams

In this role you will be responsible for the incident management process related to production issues across various analytical platforms for Business Intelligence and Semantic Models. This role requires a deep understanding of data warehousing and ETL processes, as well as strong analytical and problem-solving skills. Experience with business intelligence tools, particularly Power BI, is a must.

The candidate will be responsible for the monitoring of reporting batches, handling intraday user inquiries and troubleshooting data quality incidents. The position calls for someone that is comfortable working with business users along with business analyst expertise. Excellent communication skills and the ability to interact effectively are essential., * Minimum 3+ years of combined experience in data warehousing/business intelligence/analytics and reporting systems.

• Minimum 3+ years of relational and multi-dimensional (OLAP) data modeling.
• Proficiency in the use of SQL, including relational and dimensional database structures, query optimization, specifically with SQL Server and Snowflake
• Experience with the following technologies will be required: Power BI Dashboards, Paginated Reports, DAX, Snowflake, PBRS (Power BI Report Scheduler), SQL Server, Data warehousing and Semantic Model Tooling (i.e.. Cube Dev)
• Strong knowledge of Fixed Income, Equity and Derivative businesses
• Strong ability to analyze user requirements, make recommendations and implement solutions
• Self-driven and should be able to troubleshoot and provide quick resolutions to issues.
• Full project management and development life cycle experience
• Strong oral and written communication skills
• Strong presentation and interpersonal skills
• Ability to prioritize and execute in a high-pressured environment
• University bachelor’s degree (Computer Science, Information Systems or Computer Engineering)

The expected base salary ranges from $77,000-$130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.