Helpdesk Support Specialist

Blu Omega

Rockville, MD, United States

12 days ago

Apply on www.clearancejobs.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$50,000.0 - $60,000.0

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

JIRA Cloud Computing Documentum Enterprise Content Management Open Source Technology SAS (Software) Microsoft SharePoint Software Engineering Information Technology Servicenow

Job description

Blu Omega is seeking a Helpdesk Support Specialist to support a federal program focused on providing enterprise content management support services for NIH/NIAID. This role operates within a hybrid environment and is responsible for user support, issue diagnosis, and solution implementation. The position requires experience supporting IT support functions in a mission-driven environment., * Provide support to users for software issues

Respond to user calls, diagnose problems, and recommend solutions
Leverage principles, theories, and concepts relevant to job assignments
Demonstrate proficiency in troubleshooting and operational tasks
Contribute to project and program completion
Interface with internal and external customers

Requirements

Clearance: Ability to obtain and maintain a Public Trust suitability, * 3+ years of customer or technical support experience

Experience with ServiceNow and Jira for ticketing
Knowledge of COTS tools such as SharePoint, Content Server, or Documentum
Foundation in IT concepts: open source, SAS products, cloud
Ability to communicate effectively with developers
Ability to work independently and manage multiple tasks in a fast-paced environment
HS diploma or GED
US Citizenship or Green Card eligibility

Preferred Qualifications

Experience with Business Process Management (BPM) tools and their purposes
Willingness to learn and grow towards roles such as Systems Administrator or Tester

Benefits & conditions

Salary Range: $50,000.00-$60,000.00 per year Final compensation is based on skills, experience, education, and clearance.

About the company

Blu Omega is a Woman-Owned Small Business (WOSB) delivering technology and cybersecurity solutions to federal agencies. Headquartered in Ashburn, VA, we support mission-critical programs across civilian and defense sectors, including health, national security, and regulatory environments. We partner with government agencies and large integrators to provide expertise in cybersecurity, cloud modernization, data analytics, and enterprise IT support.