IT Support Specialist

The IT Support Specialist II provides advanced technical support for a food manufacturing facility across office, production, warehouse, and shipping operations. This role is responsible for maintaining reliable IT systems, supporting end users, troubleshooting hardware/software/network issues, and ensuring technology supports continuous plant operations with minimal downtime. The ideal candidate is hands-on, customer-focused, and comfortable working in both office and industrial manufacturing environments. Experience supporting production systems, ERP platforms, barcode scanners, shop floor devices, and manufacturing operations is highly preferred., End User Support

• Provide Tier 2 technical support for desktops, laptops, printers, mobile devices, and software applications.

• New workstation set up and deployment.

• Troubleshoot and resolve escalated hardware, software, network, and user access issues.

• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.

• Assist employees with password resets, account management, MFA, and access requests.

• Document incidents, resolutions, and procedures within the help desk ticketing system.

Manufacturing & Plant Systems Support

• Support production floor technology including:

• Barcode scanners
• Label printers
• Industrial PCs and HMIs
• Wireless access points
• Time clocks
• Shipping/receiving workstations

• Production workstations

• Assist with ERP, inventory, and warehouse management systems.

• Coordinate with production and operations teams to minimize downtime during technical issues.

• Provide on-call or after-hours support for critical plant operations as needed.

Infrastructure & Systems Administration

• Support local area network (LAN), Wi-Fi, VPN, and basic network troubleshooting.

• Assist in maintaining servers, backups, endpoint security, and system monitoring.

• Configure and deploy PCs, laptops, printers, and peripheral devices.

• Perform software installations, upgrades, patching, and system updates.

• Maintain IT asset inventory and equipment lifecycle tracking.

Security & Compliance

• Follow company cybersecurity policies and food manufacturing compliance requirements.

• Support endpoint protection, user access reviews, and phishing awareness initiatives.

• Ensure proper handling of sensitive company and operational data.

• Assist with disaster recovery and backup validation processes.

Vendor & Project Support

• Work with third-party vendors for hardware repairs, software support, and telecommunications.

• Participate in IT projects including system upgrades, equipment rollouts, and infrastructure improvements.

• Help identify opportunities to improve operational efficiency through technology.

Do you have experience in Productivity software support?, Do you have a Associate’s degree?, * Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.

• 3+ years of IT support experience in a business environment.

• Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.

• Strong troubleshooting and problem-solving skills.

• Ability to communicate effectively with both technical and non-technical users.

• Ability to work in an industrial/manufacturing environment including warehouse and production areas.

Preferred

• Experience in food manufacturing or industrial manufacturing environments.

• Familiarity with ERP systems, warehouse systems, or production software.

• Experience with:

• Fortinet/SonicWall firewalls

• SQL basics

• Endpoint management tools

• Industry certifications such as Microsoft certifications.

3.13.1 out of 5 stars 202 N Ford Street, Gridley, IL 61744 $60,000 - $70,000 a year - Full-time, Pulled from the full job description

• Referral program
• Tuition reimbursement
• AD&D insurance
• Parental leave
• Health insurance
• 401(k) matching

• Paid time off, * PPO or HSA medical benefits with Employer Contributions.

• Dental, Vision, Life, AD&D, Disability insurance.

• 401K with a competitive company match.

• 8 Holidays, Vacation accrual, PTO program, Parental Leave.

• Attendance, Safety, Service Awards.

• Tuition Reimbursement Program.

• Uniform and Boots provision.

• Employee Assistance Program.

• Chaplain Program.

• Smart Dollar.

• Company Events and Luncheons.

• Paid Volunteer Days.

• Referral bonuses.