IT Support Specialist

In this role, you will provide comprehensive technical support to end-users, troubleshoot software and hardware issues, and maintain the overall health of their IT infrastructure., * Deliver prompt and effective technical support to users via help desk platforms such as ServiceNow, addressing issues related to hardware, software, and network connectivity.

• Industrial PCs and HMIs
• Shipping/receiving workstations
• Production workstations
• Assist with ERP, inventory, and warehouse management systems.
• Coordinate with production and operations teams to minimize downtime during technical issues.
• Provide on-call or after-hours support for critical plant operations as needed.
• Troubleshoot and resolve software problems across various operating systems.
• Manage computer hardware components, perform upgrades, installations, and maintenance to optimize performance.
• Support mobile devices and ensure their integration within the organization’s IT infrastructure.

Do you have experience in Windows?, Do you have a Associate’s degree?, The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to IT support., * Proven experience in providing technical support within a corporate environment.

• Strong troubleshooting skills for software applications and computer hardware components.

Required

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• 4+ years of IT support experience in a business environment.
• Experience supporting Windows PCs, Microsoft 365, and Active Directory environments.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Ability to work in an industrial/manufacturing environment including warehouse and production areas.

Preferred

• Experience in food manufacturing or industrial manufacturing environments.
• Familiarity with ERP systems, warehouse systems, or production software.
• Fortinet/SonicWall firewalls
• SQL basics
• Endpoint management tools
• Industry certifications such as Microsoft certifications., CompTIA A+ or Network+ certification., * Associate (Preferred)

Experience:

• Active Directory: 4 years (Preferred)
• IT support: 5 years (Preferred)
• ServiceNow: 4 years (Preferred)
• SQL: 1 year (Preferred)
• Firewall: 1 year (Preferred)
• Network security: 1 year (Preferred)
• ERP systems: 1 year (Preferred)
• • Endpoint management tools : 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Pulled from the full job description

• Health insurance
• Dental insurance, Pay: $28.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance

Application Question(s):

• Have you ever worked in a production or manufacturing enviroment before? If yes, where?