Technical Training Specialist

• Plan, develop, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
• Develop and deliver in-person instructor-led training programs for individuals and groups of users.
• Apply adult learning principles when developing and delivering customer training programs.
• Plan and develop technical documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Develop Quick Reference Cards, Quick Reference Guides, web content, and other technical training documentation.
• Develop video and interactive recorded training materials to support technical processes.
• Use applications such as Camtasia, Articulate 360, Vyond, and similar tools to support training development.
• Manage training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Use appropriate methodologies to plan, track, and deliver high-quality technical training.
• Communicate with the Contract Manager regarding project plans, status, and updates for each assignment.
• Coordinate multiple tasks, resources, and stakeholders effectively.
• Organize and manage time effectively while handling concurrent training initiatives and deadlines.
• Maintain strong customer service standards when interacting with internal and external Subject Matter Experts.
• Identify user-defined challenges, troubleshoot issues, and implement appropriate solutions.
• Support training initiatives involving Microsoft Teams, Microsoft Copilot, Microsoft OneNote, Microsoft SharePoint, and other commercially available or proprietary software applications. If you meet these qualifications, please submit your application via the link provided on LinkedIn. Kindly do not call the general line to submit your application.

• Bachelor’s degree from an accredited university.
• Experience as a technology trainer with proprietary and/or advanced off-the-shelf software applications, such as:
• Microsoft Teams
• Microsoft Copilot
• Microsoft OneNote
• Microsoft SharePoint
• Similar enterprise software applications.
• Experience developing technical documentation.
• Experience developing and delivering in-person instructor-led training for commercially available and proprietary software.
• Experience delivering customer training programs using adult learning principles to individuals and groups of users.
• Experience using technical applications to support training development, such as:
• Camtasia
• Articulate 360
• Vyond
• Similar training development tools.
• Experience managing training projects from initiation through completion while ensuring timely delivery and quality outcomes.
• Experience using methodologies to plan, track, and deliver high-quality technical training.
• Experience developing technical documentation for commercially available and proprietary software, including:
• Quick Reference Cards
• Quick Reference Guides
• Web content
• Other instructional materials.
• Experience developing video and interactive recorded training to support technical processes.
• Ability to coordinate multiple tasks, resources, and stakeholders effectively.
• Strong organizational and time-management skills with the ability to manage concurrent training initiatives and deadlines.
• Demonstrated customer service skills when interacting with internal and external Subject Matter Experts.
• Ability to identify and troubleshoot user-defined challenges and implement appropriate solutions.
• Proficiency with Microsoft Office applications, including:
• Microsoft Teams
• Microsoft Copilot
• Microsoft OneNote
• Microsoft SharePoint.

Preferred Skills

• Strong hands-on instructor-led training delivery skills.
• Strong understanding of adult learning principles and their application to technical training.
• Experience creating engaging, interactive, and user-focused training materials.
• Proficiency with Camtasia, Articulate 360, Vyond, or comparable training development and multimedia tools.
• Strong technical writing and documentation skills.
• Ability to translate complex technical processes into clear and easy-to-understand training content.
• Strong project management and coordination skills.
• Ability to manage multiple training assignments simultaneously while maintaining quality and deadlines.
• Strong communication and collaboration skills when working with Contract Managers, Subject Matter Experts, users, and other stakeholders.
• Strong analytical, troubleshooting, and problem-solving abilities.