Network Support Engineer (Voice Infrastructure)

The ideal candidate will have experience supporting WAN environments, troubleshooting network connectivity issues, and working within large-scale enterprise networks. This position offers an opportunity to collaborate with experienced engineering teams while building expertise in voice networking, SIP technologies, and cloud-based network solutions. What You’ll Do

• Provide Tier 1 operational support for enterprise voice and network infrastructure.
• Support and maintain voice systems, including phones, routers, switches, and related network devices.
• Troubleshoot hardware, software, application, and network-related issues to restore service and minimize downtime.
• Participate in the installation, configuration, support, and maintenance of network infrastructure.
• Monitor and maintain network connectivity, performance, and security.
• Support enterprise network services, including routers, switches, firewalls, wireless networks, and network security solutions.
• Follow established operational procedures, documentation standards, and change management processes.
• Maintain accurate ticket updates and service records.
• Partner with engineers, technical teams, and business stakeholders to resolve issues and improve service delivery.
• Apply security and regulatory standards to support secure and reliable network solutions.
• Receive guidance from leadership while exercising independent judgment in day-to-day support activities., * Tempe, AZ candidates will be considered as a secondary location option.
• Virtual interview process.
• This position is not eligible for visa sponsorship.
• Occasional additional hours may be required based on business needs.

• Network Engineering, Network Support, or related infrastructure experience.
• Experience supporting Wide Area Networks (WAN).
• Experience working within a large enterprise network environment.
• Experience troubleshooting network connectivity and infrastructure-related issues.
• Strong understanding of routing, switching, and network support fundamentals.
• Ability to document technical issues, updates, and resolutions clearly.

Preferred Qualifications

• Experience supporting enterprise voice network infrastructure.
• Knowledge of configuring and supporting enterprise-level Cisco routers and switches.
• Experience providing operational support for network infrastructure technologies.
• Understanding of Session Initiation Protocol (SIP) and SIP-based voice networks.
• Knowledge of Microsoft Azure cloud technologies and networking concepts.
• Cisco certifications such as CCNA.
• Strong problem-solving, communication, and customer support skills.

Preferred Candidate Profile

• Background supporting voice systems, phones, routers, and related communication technologies.
• Comfortable working in a fast-paced enterprise environment.
• Strong troubleshooting mindset with the ability to effectively prioritize incidents.
• Customer-focused with excellent communication and collaboration skills.
• Willingness to learn advanced networking and voice technologies., Voice Support Cisco Networking WAN Routers & Switches SIP Network Troubleshooting Tier 1 Support Network Operations Azure Networking CCNA Voice Infrastructure Enterprise Networking Network Security Incident Management