LI-Onsite Location: East Hanover, New Jersey Novartis is unable to offer relocation support: please only apply if accessible. Company will not sponsor visas for this position. The preferred location for this role is East Hanover, New Jersey site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to specific East Hanover, New Jersey site for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. If you’re energized by improving systems, solving critical issues, and helping teams succeed through reliable data, this role could be your next opportunity. As the Associate Director, Data Operations & Issue Management, you will lead efforts that ensure enterprise data products remain stable, trusted, and

business-ready. In this highly visible role, you’ll drive issue resolution, operational governance, and continuous improvement across critical data products, partnering with data engineering, data quality, analytics, and business teams to maintain operational excellence and deliver trusted data at scale. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by creating meaningful business impact, you’ll find an exciting opportunity to shape the future of data operations at Novartis.

About the Role

Key Responsibilities

• Lead enterprise data operations and issue management across certified data products and critical data capabilities.
• Manage issue intake, triage, prioritization, escalation, tracking, and resolution to ensure operational stability.
• Monitor service level agreements, issue trends, remediation progress, and operational performance metrics.
• Partner with data engineering teams to resolve pipeline failures, delivery issues, and production incidents.
• Collaborate with data quality teams to address quality issues, root causes, and corrective actions.
• Coordinate cross-functional resolution efforts across business, technology, vendor, and data teams.
• Escalate critical risks, dependencies, and service disruptions to ensure timely leadership visibility.
• Lead operational reviews, issue governance forums, remediation checkpoints, and post-incident follow-ups.
• Produce dashboards and reporting that provide insight into risks, service levels, and operational performance.
• Drive continuous improvement by identifying automation opportunities, reducing recurring issues, and enhancing operational processes.

Power BI Metadata Dashboard Operations Leadership Automation Governance Innovation ServiceNow Data Quality Communication Prioritization Data Pipelines Follow Through Pharmaceuticals Detail Oriented Data Governance Data Management Computer Science Data Engineering Issue Management Influencing Skills Service Management Workflow Management Information Systems Incident Management Atlassian Confluence Organizational Skills Business Technologies Stakeholder Management Operational Excellence Service-Level Agreement Business Continuity Planning Influencing Without Authority Continuous Improvement Process Operational Performance Management Tableau (Business Intelligence Software), * Bachelor’s degree in Data Management, Information Systems, Business, Computer Science, Engineering, Analytics, or a related field.

• 5+ years of experience in data operations, issue management, data governance, data quality, data engineering operations, service management, or program operations.
• Experience managing operational issue logs, incident workflows, SLA tracking, escalation routines, and remediation plans.
• Strong understanding of data products, data pipelines, data quality controls, metadata, lineage, data governance, and production support processes.
• Experience working with cross-functional teams across data engineering, governance, analytics, business, vendors, and technology platforms.
• Familiarity with tools such as Jira, ServiceNow, Confluence, Smartsheet, Excel, Power BI, Tableau, or similar.
• Ability to analyze issue trends, root causes, SLA performance, operational risks, and recurring gaps.
• Strong stakeholder management skills with ability to coordinate across teams and influence timely resolution.
• Strong communication skills, including ability to summarize operational risks and issues for leadership.
• Excellent organizational skills, attention to detail, follow-through, and comfort managing multiple priorities.

Desirable Requirements

• Experience with post-go-live support, hypercare, incident management, or service transition.
• Familiarity with regulated data environments, pharma commercial data, or compliance-driven operations., Resourcing Construction Data Centers Communication Chilled Water Prioritization Decision Making Data Collection Cooling Systems Building Design Change Management Project Management Mechanical Systems Program Management Industrial Processes Mechanical Engineering Stakeholder Management New Product Development Organizational Leadership Communications Management Stakeholder Communications Stakeholder Identification Continuous Improvement Process Milestones (Project Management) Organizational Change Management Professional Engineer (PE) License +0

Google Project Management, Dashboard Templates Timelines Leadership Governance Innovation Communication Prioritization Data Governance Data Management Business Metrics Agile Methodology Resource Planning Demand Management Capacity Planning Lean Manufacturing Influencing Skills Program Management Performance Metric Business Valuation Portfolio Analysis Information Systems Data Transformation Delivery Performance Portfolio Management Resource Utilization Stakeholder Management Business Administration Scrum (Software Development) Continuous Improvement Process, Management Mentorship Governance Innovation Psychology Compassion Resourcing Data Types Negotiation Forecasting Coordinating Data Capture Disabilities Communication Data Modeling Prioritization Drug Discovery Detail Oriented Clinical Trials Decision Making Data Governance Data Management Data Collection Data Processing Data Extraction Data Validation Customer Service Data Acquisition Operating Budget Telephone Skills Interoperability People Management Clinical Research Case Report Forms Training Delivery Employee Relations Influencing Skills Industry Standards Root Cause Analysis Conflict Resolution Metadata Management Data Transformation Contingent Workforce Process Optimization Business Requirements Clinical Study Design Stakeholder Management Operational Excellence Information Management Regulatory Requirements Pre-Clinical Development Clinical Data Management Persuasive Communication Health Level Seven (HL7) Pharmaceutical Terminology Hospital Information Systems Arc Digitized Raster Graphic Ethical Standards And Conduct User Acceptance Testing (UAT) Electronic Data Capture (EDC) Good Clinical Practices (GCP) Developing Training Materials Clinical Database Development Influencing Without Authority Continuous Improvement Process Corrective And Preventive Action (CAPA) Project Management Professional Certification

The salary for this position is expected to range between $ 152,600 - $283,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture