Field Services Support

The OSS Tech is responsible for providing support to staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote executives Independently resolve complex, break/fix issues in person or via telephone Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions

Bachelor s degree or equivalent experience (i.e. 5+ years experience in an IT technical role) 2+ years experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers. 2+ years experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.) 2+ years experience in business communication platforms such as messaging, video conferencing, Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Time management and organizational skills