IT Product Manager

The IT Product Manager owns the strategy, roadmap, and lifecycle for assigned I.T. products and systems with a strong focus on patient experience and clinical/operational outcomes. Partners with leadership and cross-functional teams (engineering, design, analytics, operations, compliance, and marketing/communications) to discover needs, prioritize investment, define success metrics, and deliver new features and improvements. Uses qualitative feedback and quantitative usage statistics to guide decision-making, measure adoption, and continuously optimize performance, reliability, usability, and value delivered to patients and end users.

Job Specific Duties

• Defines and maintains product vision, strategy, and multi-quarter roadmap for assigned I.T. products and systems, centering patient experience and measurable outcomes.
• Conducts discovery with patients, caregivers, clinicians, and operations to understand problems, validate opportunities, and identify unmet needs.
• Translates strategy into a prioritized backlog (epics/stories) with clear acceptance criteria, dependencies, and release plans.
• Partners with UX to define journeys, prototypes, usability testing, and accessibility requirements; ensure solutions are intuitive and inclusive.
• Collaborates with engineering and architecture on feasibility, tradeoffs, technical debt, integrations, and performance/reliability requirements.
• Defines success metrics (KPIs/OKRs) and analyzes usage statistics, conversion/adoption, and user feedback to guide iteration and optimization.
• Coordinates go-to-market/change management with marketing/communications, training, support, and operations; crafts clear release notes and enablement materials.
• Facilitates cross-functional rituals (planning, grooming, sprint reviews) and removes blockers through proactive stakeholder alignment.
• Ensures product decisions and releases adhere to security, privacy, regulatory, and governance standards; partners with compliance and security teams as needed.
• Manages vendor relationships when applicable (contracts, roadmaps, SLAs) and advocates for enhancements aligned with organizational priorities.
• Reports roadmap progress, risks, and outcomes to leadership; recommends investment decisions based on impact, effort, and strategic fit.

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field (OR) 7 years of related experience
• 4-7 years of product management experience for digital products, enterprise applications, or I.T. platforms
• 3-5 years working in regulated environments (healthcare preferred) with security, privacy, and compliance considerations, * Master’s degree in Computer Science, Information Systems, Engineering, Business, Healthcare Administration, or related field preferred.
• Certified Scrum Product Owner (CSPO) or equivalent preferred; demonstrates agile product management competency.
• PMP/PMI-ACP/ SAFe POPM (or similar) preferred to support delivery planning and cross-team execution.
• Demonstrated ability to define product strategy and translate vision into an actionable roadmap and prioritized backlog.
• Strong user-centered design mindset; ability to incorporate patient, caregiver, and clinician feedback into requirements.
• Experience with analytics and experimentation: defining KPIs, usage funnels, adoption metrics, and success criteria.
• Ability to write clear user stories, acceptance criteria, and release notes; comfort with ambiguity and iterative delivery.
• Proficiency collaborating with engineering, UX, and data teams; working knowledge of APIs, integrations, and system constraints.
• Strong stakeholder management and executive communication; able to align diverse priorities to a shared plan.
• Knowledge of healthcare workflows and digital patient experience (portals, scheduling, check-in, messaging, telehealth) preferred.
• Understanding of privacy/security concepts (HIPAA), accessibility (WCAG), and change management in clinical settings