IT Desktop Support Technician - Full Time

The IT Desktop Support Technician plays a crucial role in ensuring the smooth and efficient operation of James River Church’s end-user computing environment. This position requires a highly motivated and customer-oriented individual with a strong technical aptitude and a passion for problem-solving. The IT Desktop Support Technician will work closely with employees at all levels to provide timely and effective technical assistance, ensuring that our workforce has the tools and technology they need to succeed., * Provide technical support to end-users for desktop computers, laptops, mobile devices, and peripherals.

• Troubleshoot hardware and software issues, including operating system problems, application errors, and network connectivity.
• Install, configure, and maintain desktop computers, laptops, and associated peripherals.
• Deploy and support software applications, ensuring compatibility and functionality.
• Assist with the maintenance and testing of software, including patches and updates.
• Create and maintain user accounts, ensuring appropriate access levels and security.
• Maintain accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Assist with the development and maintenance of IT documentation, including knowledge base articles and user guides.
• Stay current with industry best practices and emerging technologies in desktop support., James River Church is Pastor-led, and staff driven with board oversight. James River Church staff are expected and considered to share in the responsibility of practicing and propagating the Christian gospel message and upholding the doctrine of the Church (the employer), as stated on our website and in our Bylaws. As leaders and ministers of the gospel, staff therefore agree to the following:

1. Develop and maintain a close personal walk with the Lord including:

a. Daily devotional time with the Lord.

b. Daily dependence on the empowerment of the Spirit.

1. Develop a strong marriage and family life. This includes:

a. Communicating and sharing with your spouse.

b. Spending time together on days off and when extra time is available.

1. Keep personal finances in order with no delinquencies.

2. Attend all regularly scheduled services in the church. Special services and functions will be required as deemed necessary by the Lead Pastor.

3. Maintain a high level of personal integrity, honesty, and confidentiality in dealing both with the staff and congregation.

4. Maintain a Christian outlook and attitude at all times.

5. Maintain loyalty to the staff and church, actively promoting unity within the church.

Do you have experience in macOS administration?, * Proven experience as a Desktop Support Technician or similar role in an IT environment.

• Proficiency in supporting Windows and macOS operating systems.
• Experience with troubleshooting hardware and software issues.
• Knowledge of networking concepts and protocols.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Positive attitude and willingness to learn new technologies.
• Exhibit professionalism and always maintain confidentiality.

“God has given each of you a gift from his great variety of spiritual gifts. Use them well to serve one another.” 1 Pt 4:10 (NLT)

“For even the Son of Man came not to be served but to serve others and to give his life as a ransom for many.” Mt 20:28 (NLT)

“…Through love serve and seek the best for one another.” Ga 5:13 (AMP)

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