Desktop Support Technician

This role if for someone with prior desktop support experience (Hardware Replacement, Windows Upgrades, PC Refresh, etc.) with experience supporting WIN7 / WIN10., * Provide technical assistance with computer hardware and software.

• Resolve issues for clients via phone, in person, or electronically.
• Recommend hardware and software improvements.
• Track customer issues and resolutions
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, iPhone, and LAN cable drops.
• Swap-Out and troubleshoot software issues.
• Reimaging computers/hard drives
• IMACD functions including installation and decommission.
• Backing up and restoring user data

Do you have experience in macOS?, * Key skills: Windows 7/10, Office 2013/O365, mobile device management.

• Hardware would range from desktops/laptops/workstations/ thin clients.
• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.
• Prior knowledge and experience supporting a client’s datacenter.
• Excellent Customer Service skills.
• Can manage small project teams.
• Any prior support knowledge of the Apple MAC platform is a big plus.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Must be friendly, eager to learn, self-motivated, and good under pressure.
• Positive and professional demeanor; a self-starter capable of working with minimal supervision
• Has 3-5 years of experience