Cloud Center Lead

• Design and oversee the implementation of the target operating model for Eurocontrol’s Azure Platform.
• Work with the key stakeholders to agree on the timelines of deliverables.
• Design an observability platform to identify issues before they are reported
• Integrate AI tools into day-to-day operations to automate detection of issues and their resolutions where possible
• Run the operations team from a day-to-day perspective - workload management, QA, documentation
• Triage incoming work requests and re-direct engineer work to the engineering teams.

• Ability to manage stakeholders at a CXO level.
• Emotional Intelligence required to deal with people and influence them
• Ability to deliver consultancy services - understand customer’s needs and objectives, distil the right ideas and forge them into the Operations Architecture.
• Demonstrable ability to distil complex ideas into simple concepts which can presented and conveyed convincingly

Must have Required Qualification:

• Good understanding of the technical stack - Azure, Azure DevOps, Terraform, bash, PowerShell.
• Excellent, hands-on knowledge and experience in setting up ITIL driven support and maintenance delivery in large organizations;
• Excellent knowledge of standards such as ITIL, ITSM (must have);
• Ability to cope with complexity of the AS-IS operations environment and propose new solutions aligned to the views of the stakeholders;
• Experience in IT Operations (support and maintenance of systems);
• Experience in process mapping standards such as UML and BPMN;
• Experience in mapping business strategy to information strategy;
• Communication: Adapts communication to different situations and audiences;
• Strategic focus: Aligns action to strategy;
• Analytical skills: Applies methodical approach to complex information;
• Problem Solving: Anticipates and solves business issues;
• Customer focus: Adapts services to respond to customer needs;
• Ability to work in a multinational and multicultural environment;
• Professional conduct in line with the corporate behaviors, i.e., result-driven, readiness to change, customer focus, integrity and team-player approach;

Desirable: Completed university studies of 4 years (Master’s degree) in a relevant domain (e.g., Computer Science, Information Technology)