IT Support Specialist

Robert Half

Miami, FL, United States

7 days ago

Apply on www.miamigigs.com

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.miamigigs.com

Tech stack

Microsoft Windows Apple Mac Systems Application Configuration Access Protocols JIRA VoIP Business Software Microsoft Outlook Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN)

+14 more

Networking Basics Remote Access Technology TCP/IP TeamViewer Virtual Local Area Networks Wi-Fi Technology Computer Networking Systems Office365 Peripherals Laptops Hardware Infrastructure Zendesk User Administration Servicenow

Job description

Respond to IT support tickets submitted via phone, email, or ticketing system
Troubleshoot issues involving Windows/macOS, Microsoft 365, VPN, and business applications
Assist with user account management including password resets and permissions
Support remote employees using remote-access tools such as RDP, TeamViewer, or AnyDesk
Resolve issues with hardware components including laptops, desktops, printers, and peripherals
Troubleshoot basic network issues such as Wi-Fi, DNS, DHCP, and VPN connectivity
Support new-hire onboarding including device setup and application configuration
Document all troubleshooting steps, solutions, and system changes
Maintain and track IT equipment inventory
Escalate complex issues to senior system or network teams

Requirements

We are seeking a dedicated IT Support Specialist to provide Tier 1-2 support for end users across hardware, software, and network systems. This role is ideal for someone who enjoys helping others, resolving technical issues, and working in a dynamic IT environment. The ideal candidate will have excellent communication skills, strong troubleshooting abilities, and the ability to manage multiple support requests., * 1-3 years of IT support or help desk experience

Strong familiarity with Windows 10/11 and/or macOS environments
Experience with Microsoft 365 applications, Teams, OneDrive, and Outlook
Understanding of networking basics (TCP/IP, DNS, DHCP, VLANs)
Experience with ITSM/ticketing platforms (ServiceNow, Jira, Zendesk, etc.)
Ability to troubleshoot hardware, printers, VoIP phones, and peripherals
Strong customer service and communication skills
Ability to manage multiple tasks and stay organized in a high-volume environment
Experience supporting remote users and VPN technologies
CompTIA A+, Network+ or other certifications are a plus

About the company

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.