Solutions Engineer

Day-to-Day:

• Lead and execute technical implementations for client projects

• Serve as the primary technical resource on assigned customer engagements

• Coordinate project milestones with project managers, clients, and internal teams

• Ensure project deliverables are completed on time and meet customer expectations

• Consult with project managers and clients to successfully deploy technology solutions

• Maintain ownership of assigned projects and escalate specialized work when necessary

• Troubleshoot and resolve technical issues throughout implementations

• Collaborate with internal teams and provide technical guidance to Solutions Specialists

• Create and maintain detailed project and technical documentation

• Ensure all deliverables meet established quality standards

• Identify opportunities for automation and process improvement

• Participate in developing and documenting deployment standards and best practices

• Maintain technical skills and certifications aligned with company requirements

• Support customer satisfaction objectives and project success metrics, Insight Global is seeking a Solutions Engineer for a leading IT Managed Services and Professional Services organization. This candidate will serve as a lead technical resource responsible for implementing complex technology solutions and driving customer projects to successful completion. The ideal individual is a hands-on engineer with strong client-facing skills who can collaborate with project managers, stakeholders, and technical teams while maintaining ownership of project deliverables. This role offers the opportunity to work across a variety of infrastructure, cloud, networking, and security initiatives in a fast-paced environment, while contributing to customer success, process improvement, and long-term technical excellence.

Bachelor’s degree in Business, Computer Science, Information Technology, or related field (or equivalent experience)

• 4-5 years of Information Technology experience

• Experience implementing technical solutions and managing project deliverables

• Strong troubleshooting and problem-solving skills

• Experience working directly with clients and project teams

• Ability to document technical work and project activities thoroughly

• Strong communication and collaboration skills

• Familiarity with ITIL concepts

• Ability to lead technical project implementations and maintain project ownership - Previous experience as a Specialist II (1.5-2 years preferred)

• Experience mentoring junior technical resources or Solutions Specialists

• Experience identifying automation opportunities and process improvements

• Experience developing technical deployment standards

• Advanced cloud, networking, security, Microsoft 365, Azure, VMware, or AWS certifications

• Professional Services or Managed Services experience