CRM & Data Strategy Analyst

Overview

A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation.

Responsibilities

• Analysing and presenting customer data to inform CRM strategy and campaign optimisation.
• Building and maintaining customer segmentation for targeted campaigns.
• Owning reporting across CRM activity, including campaign performance and database health.
• Supporting data pipelines and automation to streamline CRM processes.
• Collaborating with senior stakeholders to influence customer engagement strategy.

Qualifications

• Hands-on experience in CRM analytics and campaign reporting.
• Experience in retail, e-commerce, or CRM-focused environments.
• Comfortable presenting insights to both technical and non-technical audiences.
• Python experience is a nice-to-have.
• Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
• Visualization tools (e.g., Tableau, Power BI or Data Studio).

Why Apply?

• Join a highly respected luxury retail brand with a growing data function.
• High-impact role with exposure to senior stakeholders and strategic decision-making.
• Work at the centre of CRM, data strategy, and customer engagement.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Analyst
• Industries: Retail

• Hands-on experience in CRM analytics and campaign reporting.
• Experience in retail, e-commerce, or CRM-focused environments.
• Comfortable presenting insights to both technical and non-technical audiences.
• Python experience is a nice-to-have.
• Experience with ESPs such as SFMC, Zeta or Braze would be advantageous.
• Visualization tools (e.g., Tableau, Power BI or Data Studio).