Sr. Voice SME / Developr

BLACKRIDGE RESOURCE PARTNERS LLC

Houston, TX, United States

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

$101,600.0 - $152,400.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Java (Programming Language) Automatic Call Distributor Application Programming Interfaces (APIs) Artificial Intelligence Amazon Web Services Automation of Tests Microsoft Azure Cloud Computing Computer Programming Databases Software Debugging Digital Technology

+25 more

JSON Python (Programming Language) Node.Js Public Switched Telephone Networks Software Engineering Data Streaming Systems Integration Twilio WebRTC Amazon Connect Real-Time Transport Protocol Enterprise Software Applications Chatbots Genesys Large Language Models Prompt Engineering Backend Low Latency Bots Restful APIs Amazon Lex Webhooks Natural Language Understanding Cisco Microservices

Job description

Design and develop IVR call flows for inbound and outbound customer journeys.
Develop and deploy AI-powered Voice Bots for customer self-service and automated calling.
Build conversational workflows using ASR, TTS, NLU/LLMs, and dialogue management.
Develop integrations with REST APIs, webhooks, CRM systems, databases, and enterprise applications.
Design bot-to-human escalation while passing on the relevant customer and conversation context.
Troubleshoot SIP/telephony, API, webhook, call-flow, and voice-quality issues.
Monitor production IVR and voice-bot applications and resolve incidents.
Analyze call logs, transcripts, and bot performance to improve containment and customer experience.
Work closely with Product Managers, Solution Architects, QA, Telecom, and AI/ML teams.
Develop automated test scenarios for IVR and voice-bot journeys.
Ensure solutions comply with security, privacy, recording, and telecom requirements., What will you do? In this Senior Engineer I, Application role, you will provide technical designs, engineering expertise, and application development support for digital systems …
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Requirements

8+ years of experience in IVR, telephony, contact-center, or voice application development.
Hands-on experience with Exotel or comparable platforms such as Twilio, Amazon Connect, Genesys, NICE, Cisco, Five9, or Avaya.
Strong understanding of IVR, DTMF, PSTN, SIP, RTP, call routing, call recording, and call transfers.
Experience developing voice bots/conversational AI.
Practical knowledge of ASR, TTS, NLU, LLMs, prompt engineering, and conversation flows.
Strong programming skills in Python, Node.js, Java, or similar.
Experience with REST APIs, JSON, webhooks, databases, and microservices.
Experience in integrating voice platforms with CRM and backend systems.
Knowledge of cloud platforms such as AWS, Azure, or GCP.
Strong debugging, troubleshooting, and production-support skills.

Preferred Skills

Experience with OpenAI or other LLM-based voice agents.
Experience with real-time/streaming audio, WebRTC, streaming ASR/TTS, and low-latency voice applications.
Familiarity with Dialogflow, Amazon Lex, Rasa, Microsoft conversational platforms, or equivalent.