Data Center Deployment Lead - NAO

An experienced Data Center Deployment Lead is sought to oversee large-scale hyperscale data center deployment operations. This role provides operational leadership for a large technician workforce supporting server deployments, network infrastructure installations, structured cabling, hardware break/fix activities, asset management, and customer support activities within a mission-critical environment. The Deployment Lead serves as the primary operational interface and is responsible for ensuring staffing readiness, execution quality, productivity, safety compliance, and operational performance.

Leadership & Workforce Oversight

• Provide operational leadership for a large population of Data Center Technicians supporting deployment and operational activities.
• Partner with recruiting, workforce planning, training, logistics, and delivery teams to ensure staffing levels meet customer demand.
• Drive technician onboarding, workforce readiness, training compliance, and skills development programs.
• Establish and maintain a culture of safety, accountability, quality, and operational excellence.
• Support workforce growth initiatives and large-scale mobilization efforts as deployment volumes increase.
• Collaborate with leadership to proactively address operational risks, staffing challenges, and service delivery concerns.

Operational Leadership

• Lead day-to-day deployment operations supporting server, storage, and network infrastructure installations.
• Ensure successful execution of rack-and-stack, cabling, break/fix, MAC activities, hardware swaps, audits, and deployment projects.
• Drive labor utilization, throughput, productivity, and schedule attainment across deployment teams.
• Coordinate operational priorities across customers, engineering teams, logistics functions, and supporting stakeholders.
• Serve as the primary escalation point for deployment-related operational issues.
• Ensure work is performed in accordance with approved SOPs, MOPs, CMOPs, and customer standards.

Customer & Program Management

• Serve as the primary operational point of contact for customer stakeholders.
• Participate in operational reviews, planning meetings, staffing discussions, and business reviews.
• Provide updates regarding staffing, capacity, deployment status, risks, mitigation plans, and operational performance.
• Build trusted relationships with customer teams through consistent execution and communication.
• Drive customer satisfaction through operational excellence and proactive issue resolution.

Operational Excellence & KPI Management

• Own site-level deployment performance metrics and reporting.
• Monitor and improve productivity, technician utilization, SLA attainment, deployment throughput, quality performance, inventory accuracy, safety performance, and customer satisfaction.
• Identify process improvement opportunities and implement corrective actions.
• Drive operational standardization and best practices across deployment activities.

• 5+ years of experience supporting data center, telecommunications, infrastructure deployment, technical operations, or mission-critical environments.
• 3+ years of experience leading large technical workforces or operational programs.
• Experience supporting hardware deployment, network infrastructure, structured cabling, break/fix operations, or large-scale technical field services.
• Experience managing customer-facing service delivery operations.
• Strong operational planning, workforce coordination, and program management capabilities.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to thrive in a fast-paced, rapidly scaling environment., * Experience supporting hyperscale data center deployment programs.
• Experience leading workforces of 50+ technical resources.
• Experience supporting hyperscale, colocation, enterprise, or mission-critical environments.
• Experience with server deployments, network infrastructure installations, asset management, and large-scale hardware refresh initiatives.
• Experience with workforce planning, KPI reporting, operational dashboards, and continuous improvement initiatives.
• OSHA 30, PMP, ITIL, CompTIA Network+, BICSI, FOA, or equivalent certifications.
• Experience supporting greenfield campus launches or rapidly expanding deployment programs.
• Open to relocation to the New Albany, OH area, or willing to travel to support the program.

Candidates open to relocation are encouraged to apply. Individuals who demonstrate an openness to travel or relocation will also be considered for other data center and deployment opportunities across our national program portfolio.

Why Join Us

This opportunity offers exposure to leading hyperscale and enterprise data center programs, technical training and certification opportunities, a clear technical and leadership career path, and the opportunity to support large-scale cloud and AI network infrastructure deployments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.