Mobile Device Support Specialist

Insight Global is seeking a Mobile Device Support Specialist for a leading construction and field services organization. This individual will support the full lifecycle of company-owned mobile devices, including deployment, configuration, inventory management, shipping, recovery, and troubleshooting. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a hands-on IT support environment. This role offers exposure to enterprise mobility, device management platforms, Microsoft technologies, carrier operations, and IT service delivery while providing significant opportunities for professional growth.

Day-to-Day:

Configure, enroll, and deploy company iPhones and iPads

Manage mobile device requests, tickets, and support queues

Activate devices, install applications, configure MFA, and perform quality checks

Package, ship, receive, and track mobile devices and accessories

Maintain accurate inventory, asset, and carrier records

Support employee onboarding, offboarding, upgrades, and device replacements

Troubleshoot mobile service, device, application, and enrollment issues

Process returned devices for reuse, recycling, or replacement

Communicate with employees, managers, vendors, and internal teams regarding support requests

Assist with mobile technology operations and process improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ year of technical support, device deployment, inventory, logistics, or customer service experience

Experience supporting iPhones, iPads, mobile applications, and basic wireless troubleshooting

Strong attention to detail with inventory tracking, device assignments, and documentation

Ability to follow technical processes and procedures consistently

Strong organizational and communication skills

Customer-focused mindset with ability to prioritize multiple tasks

Ability to work independently and escalate issues when needed

High school diploma or equivalent

Ability to occasionally lift up to 50 lbs. Experience with Microsoft Intune, Apple Business Manager, or another mobile device management platform.

Experience with carrier portals, SIM/eSIM activation, or corporate wireless accounts.

Experience with an IT service management or ticketing system.

Experience preparing and shipping technical equipment.

Familiarity with Microsoft Entra ID, Active Directory, Microsoft 365, or MFA.

CompTIA A+, Microsoft, Apple, or related technical certification.