Lead Technical Service Team

Lead and develop a national technical service team, providing direction, coaching, and performance management. Enhance training programs, service documentation, and operational procedures to improve effectiveness and consistency. Foster a positive, customer-focused team culture while driving employee engagement and development. Monitor, collect, and evaluate service performance data to identify trends and improvement opportunities. Investigate recurring technical issues and collaborate with technical teams to implement sustainable solutions. Partner with engineering, quality, sales, and product development teams to improve customer outcomes. Work with supply chain and operations teams to ensure appropriate inventory planning and service readiness. Manage and resolve complex customer escalations in a timely and professional manner. Champion continuous improvement initiatives across service operations and customer support processes. Build strong relationships with customers and stakeholders at management and executive levels. Monitor and report on key performance indicators including service response times, issue resolution, documentation quality, and customer satisfaction metrics. Travel to customer sites and participate in technical product training as required., Proven experience leading service or technical support teams. Bachelor’s degree in Mechanical Engineering or a related technical discipline. Broad understanding of mechanical, electrical, and software-based systems. Strong problem-solving, troubleshooting, and analytical capabilities. Excellent verbal, written, and presentation skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience developing talent through coaching, mentoring, workforce planning, and employee retention initiatives. Strong customer-facing skills with experience supporting end users and resolving escalated issues. Familiarity with Microsoft Office applications including Outlook, Excel, Word, and PowerPoint. Knowledge of safety and regulatory standards is highly desirable. French language skills would be advantageous but are not essential. Self-motivated, adaptable, and comfortable working independently while leading others. Willingness to travel as required. What’s on Offer

Opportunity to lead a critical nationwide service function within a growing and innovative organization. Significant influence over operational strategy, team performance, and customer satisfaction initiatives. Exposure to cross-functional collaboration with engineering, sales, quality, and product development teams. Ongoing technical training and professional development opportunities. A leadership role offering variety, autonomy, and the opportunity to drive meaningful business improvements. Supportive culture focused on innovation, continuous improvement, and employee success. Opportunity to work with advanced technologies and complex technical solutions in a customer-centric environment., which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.

Analysis Skills, Coaching, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Electricity, Employee Retention, French Language, Help Desk, Identify Issues, Inventory Planning, Leadership, Manufacturing, Mechanical Engineering, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operational Improvement, Operational Strategy, Operational Support, Operations Processes, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Development, Regulations, Resolve Customer Issues, Safety Standards, Sales, Supply Chain Operations, Talent Management, Team Lead/Manager, Technical Leadership, Technical Services Management, Technical Support, Time Management, Training Program, Trend Analysis, Willing to Travel, Workforce Planning, Writing Skills

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets