IT Operations Service Desk Manager (Contract to Hire)

Experienced IT Operations Manager with 10+ years of leadership experience overseeing enterprise IT support, infrastructure, applications, and service delivery. Responsible for managing IT operations across North America , ensuring reliable, secure, and high-performing technology services while partnering with global teams.

• Long term contract! Possibility to convert!
• Leading Investment Firm!, * Lead and develop the North American IT Operations team, ensuring exceptional service delivery and SLA compliance.
• Oversee Service Desk, End User Support, and Application Support functions.
• Manage incident resolution, problem management, and continuous improvement initiatives using ITIL/ITSM practices.
• Support and optimize core business platforms including Microsoft 365, ServiceNow, Adobe, Concur, Oracle NetSuite, Salesforce, and collaboration technologies.
• Partner with business leaders to deliver secure, scalable, and user-focused technology solutions.
• Drive regional IT projects and strategic initiatives across infrastructure, cloud, cybersecurity, and workplace technology.
• Manage local vendor relationships, procurement activities, and service providers.
• Ensure operational resilience, compliance, and alignment with business objectives.
• Identify opportunities to improve processes, tools, and user experience across the IT environment.

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
• 10+ years of experience leading IT Operations, Service Desk, Infrastructure, or End User Computing teams.
• Demonstrated experience managing enterprise technology environments and technical support teams.
• ITIL Foundation certification or equivalent IT service management experience preferred.
• Financial services or other regulated industry experience preferred.

Technical ExpertiseRequired:

• Microsoft 365
• ServiceNow (ITSM/ITAM)
• Windows & Exchange
• Microsoft Teams Rooms
• Salesforce

Preferred:

• Azure
• Intune
• SharePoint
• Cisco networking
• Security technologies
• Infrastructure and engineering background

• Competitive hourly pay ranging from $75 to $90 per hour, based on skills and experience.
• Opportunity to work in a mid-sized company within the business services industry.
• Temporary role offering valuable experience in IT operations and service desk management.
• Professional and supportive work environment.

This opportunity is with a mid-sized company within the business services industry, offering a professional and structured work environment. The organization is known for its focus on innovation and delivering high-quality services to its clients.