Sr. Associate Engineer (Help Desk)

Work closely with AA IT teams and third-party vendors to support Business Units on mobility-related projects.

Management of access for New Hires with iPad and various applications

Coordinate with the maintenance training team to develop, refine, and deliver mobility training programs.

Manage the tracking of shipments for returns and replacements with Base Admin & Base Managers

Administration of the document control management tool in coordination with Technical Publications

Manage Maintenance group application database, as well as assisting in the availability/troubleshooting of all other device applications, including periodic storage management.

Create and maintain technical documentation

Manage the formatting and dissemination of information via the iPad device (Alerts, Bulletins, Read and Signs), including management of base-specific materials. Ensure consistency in documentation

Sustainment of the Mobility program and refresh iPads when applicable

Perform duties as a liaison to the Regional Group

Provide Tier 1 & 2 mobile device support.

Encourages an environment of sharing and team work among the team.

Troubleshoots and resolves system issues, and/or coordinate same

Supports system change process for iOS and/or App updates

Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes

Travel, as required

Top 3 Mandatory Skills:

Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI

Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)

Experience supporting mobile devices such as Apple iPads and mobile printers.

Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

2 years of management experience of assets

1-year Help Desk and/or customer service experience

Preferred Qualifications- Education & Prior Job Experience

Airline industry experience

Skills, Licenses & Certifications

Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI

Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers.

Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)

Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking

Advanced computer skills with Microsoft Office programs

Comply365/JeppFD-Pro apps knowledge is a plus

Strong interpersonal, written, and verbal communication skills

Ability to work independently and perform in a collaborative, team-based environment

Strong problem-solving and analytical skills

Apple certification is a plus

Additional Details:

The candidate must have at least 2 years of experience.

Candidate must be local.

There will be 1 onsite interview.

Candidate will be working onsite Mondays - Wednesdays; virtual Thursdays/Fridays.

Technical assessment must include the candidates experience and knowledge on MDM solutions eg/ JAMF & SOTI. Knowledge on apple devices - Apple device products such as - Apple Configurator, ABM.