1st Line Support Helpdesk Analyst

Constant Recruitment Ltd

Tonbridge, UK

1 day ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

£25,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Active Directory Antivirus Softwares Software Documentation Dynamic Host Configuration Protocol Domain Name System (DNS) Microsoft Office Microsoft SharePoint Network Routers Firewalls (Computer Science)

Job description

As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response.. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30, * Provide Remote/Onsite 1st Line support to clients relating to their *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory

First point of contact for support calls
Installation work of *core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory
Achieve both personal and team Golden KPIs targets such as customer satisfaction
Working in order of SLA and priority of tickets
System documentation

Requirements

Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude., * Great customer service skills

Positive and passionate about technology
Good problem solving skills
1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Benefits & conditions

25 days holiday
Your Birthday as a bonus annual leave day
Annual Staff Bonus
Pension scheme
2 weeks of dedicated training days
Service Desk gamification rewards
Free onsite parking
Ride2work Scheme
Fully airconditioned offices
Onsite Games Room
Dress down Fridays
Unlimited free fruit and soft drinks.
Beans to cup coffee machine
Company paid quarterly social events
New client introduction bonus
New staff introduction bonus
Regular anonymous pulse surveys to help us help you
PerkBox discounts and offers

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.