1st / 2nd Line Support Engineer

Constant Recruitment Ltd

Kingsnorth, UK

1 day ago

Apply on www.reed.co.uk

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£28,000.0 - £32,000.0

Working hours

Regular working hours

Job source

www.reed.co.uk

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Networking Basics Microsoft SharePoint TCP/IP Windows Desktop Microsoft InTune

Job description

You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.

This is an office-based role designed to support learning, knowledge sharing, and technical progression.

What You Will Be Doing

Acting as a key point of contact for incoming support tickets
Providing remote 1st and 2nd line support to clients
Troubleshooting Microsoft 365 and Windows desktop issues
Managing Active Directory tasks (users, permissions, group policy)
Supporting endpoint and Intune-related queries
Investigating basic networking issues (DNS, DHCP, TCP/IP)
Escalating more complex issues to senior engineers
Maintaining accurate ticket updates and documentation
Occasionally attending client sites (if at 2nd line level)

Technologies You Will Work With

Experience in some of the following is beneficial:

Windows desktop environments
Microsoft 365 (Exchange, Teams, SharePoint)
Active Directory
Intune / endpoint management
Basic networking (DNS, DHCP, TCP/IP)
Helpdesk / ticketing systems
Printers and end-user hardware

Requirements

Experience in a 1st Line or 2nd Line IT support role
MSP experience is highly desirable
Strong customer service and communication skills
Good troubleshooting mindset
Organised and comfortable managing tickets
Full driving licence beneficial (not essential at 1st line level), * Microsoft 365
Microsoft Intune
Active Directory
Networking
Troubleshooting

Benefits & conditions

Up to £32,000 DOE

Are you currently working in IT support and ready to strengthen your technical skills?
Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments?
Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?

If so, this could be a strong next step., * Supportive MSP environment with real progression

Exposure to a broad client base and modern tech stack
Clear pathway into 2nd Line and beyond
Structured team with strong knowledge sharing
Up to £32k depending on experience

If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.